About the Role 

At AstraZeneca, patients are at the heart of everything we do. We are seeking a Patient Services Manager to support the growth of our Patient Centre of Excellence (PCoE) and help deliver best-in-class patient support programs across Canada. 

Reporting to the Senior Manager, Patient Support Strategy, this role will lead the design, implementation, and ongoing optimization of patient services. While initially aligned to our Biopharma portfolio, this program-agnostic role may expand to support additional therapeutic areas over time. 

This is an individual contributor role with significant visibility, requiring strong cross-functional collaboration, vendor leadership, and a passion for improving patient access and experience. 

What You’ll Do 

• Lead patient support programs to ensure seamless, high-quality experiences for patients, healthcare providers, and partners. 

• Collaborate cross-functionally with Market Access, Medical, Compliance, Legal, Pharmacovigilance, Finance, and Brand/Commercial teams to translate insights and market dynamics into effective patient services. 

• Manage external vendors by setting clear expectations and performance measures (SLAs, targets, SOWs), driving innovation, efficiency, and issue resolution. 

• Contribute to PCoE strategy and program design, including patient and HCP journey mapping, barrier identification, and solution development to improve access, engagement, and adherence. 

• Scan the external environment, staying current on Canadian reimbursement policy, payer dynamics, and industry best practices, and convert insights into actionable recommendations. 

• Gather and apply insights compliantly through approved engagement methods such as advisory boards to continuously improve patient support offerings. 

• Manage program budgets in partnership with Finance, including forecasting, procurement, reconciliations, and contract compliance. 

• Measure and optimize performance by defining critical metrics, developing dashboards, leading post-launch hyper-care, and driving continuous improvement. 

• Ensure governance and compliance by adhering to SOPs, escalation pathways, and risk management processes. 

• Support reimbursement navigation, including anticipating and resolving access barriers across public and private payers and supporting appeals where required. 

What We’re Looking For 

• 5–7 years of experience in patient support programs within the pharmaceutical industry or experience working with third-party PSP vendors. 

• Proven success launching and operationalizing patient services in a regulated environment. 

• Post-secondary education in health sciences, business, or a related field (or equivalent experience). 

• Strong understanding of Canadian public and private reimbursement pathways, including navigation and appeals processes. 

• Demonstrated experience in program, project, and vendor management, including budget ownership and contract/SOW oversight. 

• Strong analytical skills with the ability to translate data and insights into practical actions. 

• Excellent communication and interpersonal skills, with experience working in highly matrixed organizations. 

• Ability to influence without authority and align diverse partners toward shared goals. 

• Bilingualism (English/French) is considered an asset.