Company:

Marsh

Description:

We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Technically focused Claims Advocate (Property & Casualty) driving initiatives and handling complex claims. Provide claims guidance to clients on claims and assist with claims preparation

• Work closely with clients and other claims, placing and engineering colleagues throughout the organization.

• Ensure hands-on active claim management, problem solving, formulating settlement strategies for clients using impactful negotiation skills.

• Provide leadership and taking ownership of complex claims is essential to project manage them to a successful conclusion.

• Assist and support the Broking teams in retaining and the acquisition of new clients by participating in client pitches and tender meetings.

• Liaise and work closely to develop best practice with other claims teams globally. 

• Work closely with overseas offices and other local and regional colleagues in providing strategic, technical, and tactical claims advice

• Foster close relationships between Broking, Claims Advocacy, Claims Solutions and claims operations to optimize client experience.

• Monitors insurer response and engages with insurers and their professional advisers on complex queries and policy coverage discussions in order to support smooth review of claims for clients

• Drafts communication documents for clients on policy interpretation, claims calculations and documents prepared by the clients to support the claims process

• Development and implement revenue generation initiatives

• Raise the profile of claims internally through delivering training, technical publications etc.

What you need to have:

• Completed a Law Degree

• 8 – 12 years Claims Management Experience, with detailed knowledge of market claims procedures in any field

• Solid experience and interest in presenting complex issues to internal and external stakeholders

• Talents with Loss Adjustment experiences are encouraged to apply

• Able to create strong carrier relationships quickly

What makes you stand out:

• Insurance professional qualification, will be an added advantage

• Extensive professional network in a broad spectrum of industries

• Skilled to build a robust claims solution advisory service

• Ability to digest and present information in a friendly format

• Confident to promote claims advocacy and forensics in Malaysia

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.