Limousine Dispatcher

Posted:
8/21/2024, 4:15:27 PM

Location(s):
Macau, China ⋅ Sé, Macau, China

Experience Level(s):
Junior

Field(s):
Customer Success & Support

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您,把握美高梅中國事業​機會,與金獅再闖另一座高峰。

Job Responsibilities:

  • Responsible for the telephone operations of the Limousine department, coordinate with different departments and provide efficient service to guests by strategically dispatch vehicles and drivers

  • Handle and process Limousine reservation from internal departments, hotel guests, members and other customer

  • Log all guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation of guest problems and solution

  • Manage and organize par stock of supplies, amenities, tools and equipment.

  • Be knowledgeable of Hotel information to answer guest inquiries, be fully conversant with the most updated promotions & activities

  • Handle or elevate guest complaints in an expedient and effective manner

Job Requirements:

  • 1 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment

  • High school diploma or equivalent

  • Fluent in Cantonese, Mandarin and English

  • Possess working knowledge of Microsoft Office and HotSOS