Overview

Serves as a senior technical engineer and one of the technical owners for Microsoft 365 services, providing expertise in collaboration, productivity, automation, and AI-enabled workplace technologies. Responsible for the engineering, governance, operational excellence, security, and continuous improvement of Microsoft 365 platforms that support enterprise-wide business operations.

Primary Responsibilities

Work closely with Technology management, Product Owners, Architects, Engineers, and support teams to design, implement, and manage Microsoft 365 solutions that meet current and future business needs. Serve as one of the technical owners for Microsoft 365 services, including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business, Microsoft 365 Copilot, Power Platform, and Microsoft Graph integrations. Lead the design, engineering, configuration, automation, and lifecycle management of Microsoft 365 services, ensuring solutions are secure, scalable, resilient, and supportable. Develop and maintain engineering standards, governance processes, operational procedures, and platform roadmaps supporting Microsoft 365 services. Evaluate new Microsoft technologies and features, providing recommendations that balance business value, user experience, security, compliance, operational readiness, and support requirements. Design and implement automation solutions utilizing PowerShell, Microsoft Graph, APIs, Power Automate, and related technologies to improve operational efficiency and service delivery. Regularly and independently engage with business partners and technology stakeholders to understand business objectives, define requirements, and identify opportunities to improve workforce productivity through Microsoft 365 capabilities. Provide technical leadership for Microsoft 365 modernization, migration, adoption, governance, and AI enablement initiatives. Support the engineering, governance, adoption, and operational management of Microsoft 365 Copilot and related AI-enabled solutions. Coordinate with Microsoft and third-party vendors as needed to resolve complex issues, support strategic initiatives, and evaluate emerging technologies. Mentor and coach engineers, analysts, and administrators. Review technical documentation, design proposals, implementation plans, and operational changes. Participate in major incident response, root cause analysis, problem management, and continuous improvement activities related to Microsoft 365 services. Follow and promote industry best practices, Microsoft recommendations, engineering standards, security controls, and operational procedures. Maintain deep technical knowledge of Microsoft 365 services, platform architecture, licensing, governance, administration, and emerging roadmap capabilities. Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues requiring escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit findings and remediation activities. Complete other related duties as assigned.

Education and Experience Required

• Combined minimum of 8 years of higher education and/or work experience in Microsoft 365 engineering, enterprise collaboration platforms, cloud technologies, systems design, platform administration, or architecture.
• Strong understanding of Microsoft 365 architecture, platform lifecycle management, IT Service Management (ITSM), governance, security, operational support models, and enterprise system integration.
• Experience supporting enterprise-scale collaboration, productivity, communication, and automation platforms.

Education and Experience Preferred

• Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, or related discipline.
• Minimum of 8 years of professional experience supporting and engineering Microsoft 365 technologies.
• Advanced expertise in:
  • Microsoft Teams
  • Exchange Online
  • SharePoint Online
  • OneDrive for Business
  • Microsoft 365 Copilot
  • Power Platform
  • Microsoft Graph
• Experience developing automation solutions utilizing PowerShell, APIs, Microsoft Graph, Power Automate, and related technologies.
• Strong understanding of Microsoft 365 governance, compliance, security, information protection, records management, and operational best practices.
• Experience leading enterprise-scale Microsoft 365 deployments, migrations, modernization efforts, and platform adoption initiatives.
• Ability to translate complex business and functional requirements into scalable, secure, and supportable technology solutions.
• Advanced technical, analytical, troubleshooting, and problem-solving skills.
• Demonstrated ability to influence technology strategy and engineering standards across multiple teams.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Effective facilitation, leadership, and mentoring skills.
• Process-oriented with a strong focus on operational excellence, automation, and continuous improvement.
• Ability to complete highly complex assignments with minimal supervision.
• Adaptable and able to quickly learn evolving Microsoft technologies and services.

We support our team members with generous benefits. 

• Competitive compensation 
• Health, welfare, and retirement benefits 
• 401(k) match at 5% 
• Work-life balance and flexible work arrangements 
• Banking Officers start with 25 days PTO plus 12 paid holidays  
• 40 hours paid volunteer hours per year 
• Much more. For details, see: M&T Benefits Overview 

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America