Job Details

Clinical Improvement Specialist

Job Description

The Clinical Improvement Specialist Designer/Engineer advances the execution of organizational clinical strategic improvement through the analysis of data to identify opportunities, evaluation of technology that supports the workflow, recommends solutions based on best practice, and implements changes to improve clinical outcomes.

Essential Functions

· Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

· Leverage deep knowledge of health care operations, patient care, quality and safety to evaluate the

current state, in relation to the organizations goal, quality outcomes and patient safety, apply

systems science, usability, HFE concepts, informatics best practice, synthesize findings and

recommendations, communicate to stakeholders, gain alignment, and implement improvement and

monitor outcomes

· Understand complexity of patient journey through acute care and ambulatory setting.

· Develop, lead, and execute innovative strategies to advance value-based decision-making and

improve system efficiency and quality. Knowledge of payor contracting and reimbursement models.

· Apply research and evidence-based practice to identify optimal solutions.

· Engages in design of workflow to support key quality/safety initiatives and systems improvement

with nursing and physician leadership, informatics, analytics, population health and the entire

OnPoint team across service lines, ambulatory, post-acute, inpatient and community.

· Employs/Understands and applies informatics theory, assesses purpose and usability of critical

workflows within the EMR and assists in triage and prioritization of significant opportunities for

improvement. Able to design system improvements through workflows and technology

· Champions utilization of technology to drive performance in quality, value and safety across all

pillars of clinical care through usability analysis and human factors engineering principles

· Collaborates with IS&T and Informatics to ensure processes and infrastructure to capture critical

patient information to support prioritization and drive improvement

· Employs data analytics expertise to recognize the opportunities to improve patient-oriented quality

outcomes

· Identifies meaningful opportunities to align clinical improvement efforts with cost reduction efforts

(ie. Clinical variation, utilization)

· Obtains and utilizes data to analyze the EMR to ensure efficient and effective processes of care,

with specific focus on non-acute environments.

· Possesses advanced skills in Excel SQL, and Business Intelligence tools (e.g.Qlik, Tableau, Power BI)

· Ability to coordinate and lead organization wide initiatives and improvement work

· Advance strategic plan on a page to ensure clarity of budget/resources, timeline/schedule, and

scope of work

· Demonstrates clear communication skills and ability to present data and findings in a succinct way

to engage diverse teams

· Leverages a One Jefferson approach to support deployment of standard processes across pillars to drive priority clinical integration activities.

· Fosters strong relationships with clinical operations to support achievement of high priority

strategic plans and KPIs

· Assists operations to identify key performance indicators, and provides guidance/recommendations

for visualization concepts and access/distribution strategy across the organization

· Maps workflows and creates flow charts using advanced Visio skills to provide context for critical

decision-making and strategy communication with IS&T and organizational operations

· Promotes overarching efforts of OnPoint Program to improve equity, experience, quality, safety and

population health across all pillars

· Applies relevant systems and safety science to all high impact organizational clinical quality

improvement efforts

· Aligns with value-based contract high impact priorities and supports plans to achieve goals working

in partnership with divisional leadership, population health, and JMG leadership

· Develops and maintains trusting relationships with key stakeholders to foster collaborative

improvement efforts.

Competencies:

· Functions as an advocate, change agent while serving as a positive role model for encouraging others to embrace operational changes and transformation. · Develops and fosters strong relationships with critical stakeholders · Provides clear and comprehensive communication of OnPoint Clinical Improvement and Transformation strategy. · Utilizes reporting software, web-pages, printed materials, and other media to convey information to stakeholders and management.

Education:

BS in relevant clinical field, Healthcare Administration, Quality and Safety, or Informatics. 7+ years’

experience in analytics, informatics or quality improvement.

AND

Experience:

· Proven ability to work in teams with diverse backgrounds and experiences

· Superior interpersonal management skills and emotional intelligence

· Extensive experience overseeing large, complex projects, in a dynamic healthcare

environment and within other healthcare organizations

· Excellent communication and interpersonal skills with strong leadership and multitasking skills.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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