Posted:
10/1/2024, 12:31:36 AM
Location(s):
Illinois, United States ⋅ Chicago, Illinois, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Consulting
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Responsibilities:
LOB Job Description:
Manage North America Treasury Fulfillment (NATF) Escalations daily through multiple platforms by reviewing requests, determining the urgency and validity of each Escalation request; then, engaging the appropriate departments/parties to complete the tasks necessary to close-out the escalated package request.
Monitor multiple team email inboxes to process escalation requests through documenting Quality Defects (QD) and Client Complaints, along with logging and tracking ACH Originations packages expediting with Operations Management as required.
Duties include monitoring each escalated package from request to completion by:
System Experience:
Qualifications:
.
Required qualifications:
Strong problem solving & organizational skills
Ability to multi-task, prioritize and exhibit flexibility
Proficient in Microsoft Word, Excel and Outlook
Desired:
2+ years of treasury or equivalent experience
Shift:
1st shift (United States of America)Hours Per Week:
40Website: https://bankofamerica.com/
Headquarter Location: Charlotte, North Carolina, United States
Employee Count: 10001+
Year Founded: 2007
Last Funding Type: Seed
Industries: Asset Management ⋅ Banking ⋅ Finance ⋅ Financial Services ⋅ FinTech