Summary The Business Unit Director's role is to lead, inspire, set direction and drive their account management business unit to provide extraordinary account management service and add real value to the clients’ business. Managing the delivery of exceptional creative product that meets or exceeds the clients’ business targets within the defined integrated strategic approach. To ensure optimum deployment of integrated 360-degree communication, facilitate problem solving, monitor the health of the clients’ business within the agency, deliver bottom line client profitability and grow the clients’ business within the agency. Client Responsibilities Duties include but are not limited to: Foster and maintain close relationships with clients at a senior level, and ensure communication of any changes to clients’ business obectives to the team. Actively pursue business development opportunities within the client portfolio in areas that may prove to bring a favourable return on investments for clients. Share knowledge and best practice across the teams and the agency. Creating accurate compressive briefs and implementation of project timelines. Deliver high standards of client satisfaction and continuously adapt and adjust approaches to benefit portfolio needs. Demontrate an understanding of the clients’ and agency’s business to motivate the team in providing outputs that deliver an optimal return on investment for our client. Through research and active networking within the industry, ensure that the agency and client are at the forefront of, and appraised on, industry trends and developments. Ensure that this is shared across the business. Experience working on a retail account (advantageous). People Responsibilities Duties include but are not limited to: Build a strong multi-discipline account management team that can operate interdependently. Improve the team cohesion and synergy through a direct management style that rewards performance and team effort. Instill a value system within the team that is based on integrity, respect and the value of the individual in the work environment. Mentor the team through hands on training and instill a sense of accountability. Manage the careers of the team including: Formal performanc reviews Personal training and development plans Career planning Participate in the department’s manpower planning and recruitment process. Champion company initiatives ensuring motivation, consistency and correct messaging. Finance Responsibilities Duties include but are not limited to: Responsible for achieving streamlined, efficient and cost effective management of the portfolio. Identify opportunities for expanding the financial potential of the clients’ business. Manage and monitor income and efficiency in the billing ensuring financial administration adheres to best practice. Drive the ethos of cost control and income growth through to the account management team. Operations Responsibilities Duties include but are not limited to: Ensure all team members complete timesheets by deadline. Compile reports to share the overall health and status of the business unit with the management team. Ensure all team staff maintain ethos of Accenture working environment. Ensure team understand and adhere to Accenture processes, especially when engaging with traffic and production. Manage team profitability (limit over- or under-servicing of clients).

Qualifications Matric essential Relevant tertiary qualification in marketing and communications essential Drivers license and own reliable transport essential Skills and attributes Proficient in MS Office suite incl. Mail, Word, Powerpoint and Excel essential Presentation skills Thought leadership Business development Business and commercial acumen Management and leadership Planning and prioritisation, with the ability to copy under pressure and work to tight deadlines Strong negotiation skills and conflict management skills High emotional intelligence and confidence Strategic thinking Excellent interpersonal and team working skill Experience 10 years client service and agency experience 7 years people management experience essential Well versed across Digital platforms

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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