POSITION:                         Assistant Manager, Operations

DEPARTMENT:                 Operations

REPORTS TO:                    Operations Manager

FLSA STATUS:                    

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Essential Duties and Responsibilities

• Assist the Manager with the planning, organizing, and supervising all activities and personnel engaged in day-to-day operations and conversions.
• Review event notes, and taking leadership in the setup and breakdown of chairs, tables, pipe and drape, rubber matting and carpet, etc.
• Support and assist the Manager with budgeting and staffing plans; recruiting, training, supervising, and evaluating departmental personnel and service providers.
• Establishing and maintaining effective working relationships with VP, Directors, Managers, Supervisors, employees, patrons, clients, service providers and corporate sponsors.
• Managing third party service providers by enforcing the agreed upon scope of services within the various signed service agreements.
• Develop standard operating procedures for the Arena Operations department.
• Preparing and maintaining required reports/records/certifications for the city, code and/or corporate management.
• Preparing projected Event Cost Estimate/Analysis for specific areas of responsibility.
• Provide assistance with monitoring cost accounting expenses for overall budget including but not limited to house equipment rental, supplies and services purchased, event supervision, and staff.
• Continuously review the departmental needs and recommend repairs, maintenance, or special projects.
• Act as the operations department manager-on-duty (MOD) for events.
• Creating and implementing purchasing and inventory control systems as it relates to consumable items, tools, and equipment within Arena Operations.
• Other Duties as assigned

Supervisory Responsibilities    

Employee will carry out supervisory responsibilities in accordance with ASM’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Scheduling of employees and payroll data input.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience             

• Bachelor's Degree from technical college with major in Management or Maintenance Engineering
• Minimum 2 years of experience in facility operations preferably with a sports facility, convention center or other multipurpose public assembly facility.
• Must be detail oriented, flexible, and able to work with enthusiasm and professionalism at all times, through a variety of circumstances, using good judgment.
• Knowledge and previous experience working with NBA, WNBA, NHL/AHL, NCAA (hockey and basketball), FELD Entertainment, AEG Live, Live Nation and other concert and family show promoters preferred
• Supervisory experience preferred.

Skills and Abilities            

• Excellent organization skills
• Ability to prioritize and to handle multiple projects simultaneously.
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
• Ability to effectively supervise staff.
• Strong customer service skills
• Professional presentation, appearance, and work ethic
• Must have a flexible schedule, with the ability to work overnights, weekends, and holidays when necessary. The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

This position requires good vision, hearing and dexterity. Long periods of standing, walking, lifting, stooping, kneeling, crawling and crouching on concrete, ice surfaces, staircases, etc., including slippery and uneven surfaces. Lifting and moving up to 50 lbs. + over a period of time. This position requires work in both indoor and outdoor settings and may be subject to adverse conditions.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.