Posted:
11/6/2024, 4:00:00 PM
Location(s):
Darlinghurst, New South Wales, Australia ⋅ Sydney, New South Wales, Australia ⋅ New South Wales, Australia
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
About us:
St Vincent’s Hospital Sydney is a leading not-for-profit organisation providing health services to our community. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.
Benefits of working at St Vincent’s include:
• Generous salary packaging and Fitness Passport for eligible staff
• Opportunity to access a large range of clinical and non-clinical education programs
• Supported post graduate opportunities within applicable fields
• Career development opportunities across the St Vincent’s Health Australia Network
• Employee Assistance Program
• Work/Life balance
About the role:
The O’Brien Referral Centre Administration Officer is the first point of contact for referrals to the Ambulatory and Community Services Streams. This position is responsible for ensuring accurate and appropriate referral information is collected and entered into the patient database system. This position is also responsible for registering and maintaining client records for Community Mental Health, Homeless Health, and Alcohol and Drug Service, as well as responding to all incoming enquiries via the O’Brien Referral Centre.
Our Culture:
St Vincent's is committed to employing a workforce that reflects the community we care for. We strongly encourage applications from people that are Aboriginal and Torres Strait Islander, culturally diverse, sexuality or gender diverse and/or living with disability.
Employment with St Vincent's is subject to you having current immunity status that complies with the Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases - NSW Health Policy Directive (PD2024_015). Appointment and ongoing employment will be subject to continued compliance with this policy directive.
About you:
We are seeking a skilled and energetic Administration Officer who possess a passion for person centred care. We welcome applications from people who have great customer service skills and excellent knowledge of medical terminology.
Application Instructions:
To have your application considered you are required to upload a current CV/Resume as well as a separate cover letter/document addressing the ‘Selection Criteria’ as below. Internal applicants i.e. current employees of St Vincent’s Hospital or an entity of SVHA are required to apply via their Workday account.
Selection Criteria:
1. Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent’s Health Australia.
2. Demonstrates excellent knowledge of medical terminology.
3. Excellent written and verbal communication and customer service skills and experience.
4. Highly competent in use of MS software and patient information management databases (e.g. CHIME, CorePas, Web DeLacy) with quick and accurate data entry skills.
5. Proven aptitude in problem solving, decision making, and conflict resolution.
6. Demonstrated experience working in a busy service environment, excellent time management skills flexibility in work practices and skilled in prioritising competing workloads.
7. Demonstrated ability to work autonomously with little formal guidelines under limited direction.
8. Proven ability to support a team, with demonstrated experience in initiating and implementing changes to improve service delivery and outcomes.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Applications close on 5 December 2024
Linton Farlow, 8382 1452, linton.farlow@svha.org.au
Review the following documents:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]
View Reconciliation Action Plan
Website: https://svhs.org.au/
Headquarter Location: Darlinghurst, New South Wales, Australia
Employee Count: 1001-5000
IPO Status: Private
Industries: Association ⋅ Education ⋅ Health Care