• Diagnosing technical SEL product software and hardware issues 
• Guide customers through steps to resolve issues of basic complexity. Understand when to elevate issues to Application Engineers. 
• Provide excellent customer service using a wide variety of communication skills, especially phone and email communications. 
• Log calls, problems addressed, and resolutions achieved in customer relationship management tool. 
• Develop basic level understanding of SEL products, instruction manuals, and SEL software. 
• Participate in direct customer training through customer visits, trainings, and annual interactive seminars. 

 
This job might be for you if: 

• You have an associate degree or equivalent experience. 
• You have basic knowledge of SEL products, the SEL website, and How-To instructions 
• You have excellent customer service commitment 
• You have a strong ability to listen to customers to understand the problem, solve issues, or route as necessary. 
• You have strong writing, documentation, and speaking skills 
• You can learn new skills and are a self-starter 
• You are technically curious and enjoy problem-solving 
• You can travel occasionally for training purpose

Why this role is exciting:  

• You’ll get to learn about SEL products and services from field experts 
• You’ll get to expand your knowledge regarding (but not limited to) electrical engineering, and power systems protection. 
• You’ll get to collaborate with SEL Application Engineers, Technical Support Representatives, Customer Service Representatives, and Account Representatives across Sales and Customer Service. 
• You’ll be in a constant state of learning, problem-solving, and sharing customer success. 

Location  
We are open to this position being located in one of the following locations:

• King of Prussia, PA
• Boise, ID
• Phoenix, AZ