Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges.  The group’s operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.

Please visit our website for more information - mufgemea.com.

The Client Lifecycle Management team situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to MUFG Securities both in London and in Amsterdam and MUFG Bank, London Branch.

NUMBER OF REPORTS WITHIN DELEGATED LINE MANAGEMENT

6-7

MAIN PURPOSE OF THE ROLE 

This role is to support with the management of the Client Data Quality, Client Engagement, Client Offboarding teams for MUFG Bank and MUFG Securities along with build out and stabilisation of End to end Onboarding and Regulatory Management Centre of Excellence for Global markets business. In this role you will also be expected to deputise for Head of Client Lifecycle Management and in that role will have oversight of the Client Support and Business Support teams.

The portfolio under management of this role ranges across various entities types and jurisdictions globally.

This individual will work closely with the Head of Client Lifecycle management, deputising as required. The role will hold a high level of responsibility and exposure to senior management across MUFG Securities and Bank, as well as key stakeholders globally. As such strong strategic planning, effective stakeholder management, and the ability to influence at all levels are key. The individual will also be required to support the wider team, as required, on complex issues, volume/capacity management as well as being a key decision maker on procedural / process aspects.

This individual will be a key representative and focal point within Client Lifecycle Management. Working closely with stakeholders to ensure MUFG understands all associate risks and maintaining the highest standards, whilst managing business needs. In depth understanding of related regulatory guidance is therefore essential, in addition to comprehension of related business processes.

A key aspect to this role is the effective resource and capacity management, stakeholder management, and a drive to improve client lifecycle management processes provided to the customer and the business.

KEY RESPONSIBILITIES

Leadership & Strategic Development:

• Responsible for the alignment and execution of the Client Data Quality, Client Offboarding, Client Engagement and Onboarding / Regulatory management strategy in line with the strategic direction of GCIB and Securities – being accountable to ensure the sharing of best practice on policy/ procedures across teams and jurisdictions .
• Responsible for the build-out of a End to end onboarding and Regulatory Management Centre of Excellence, with the responsibility for all planning and execution of the related activities across the required business lines
• Responsible for managing end-to-end Offboarding Process across Bank & Securities where understanding of the client relationship impact is a fundamental business consideration.
• Responsible for managing client data quality deliveries through introduction of data quality rules and quality control review for both client reference and regulatory data.
• Responsible for ensuring adequate resourcing  and process / system management to support client engagement deliveries as part of organisational and regulatory change projects.
• Accountable and responsible for identifying and spearheading change to deliver significant cost reductions through process improvements/automation, resource reduction, offshoring and other strategic aspects (i.e. procedural requirements).
• Interact and influence at a senior level to ensure the bank/securities addresses risk, and process/procedures take consideration of the customer experience.

Operational Management

• Responsible for ensuring that client data quality & offboarding frameworks are completed by the team in timely manner to effectively guard the organization, create efficiencies and provide a better experience for Front Office & our Clients.
• Accountable for implementing and/or maintaining processes/procedures and standards for the team to ensure compliance with internal and external regulations and guidelines.
• Accountable for on-going training, quality and turnaround times to ensure Client Data Quality, Offboarding Regulatory onboarding and Client Engagement strategy deliver for all stakeholders
• Responsible for ongoing process improvement activities by identifying opportunities to increase efficiency, accuracy and collaborative working.

Global Collaboration

• Responsible for promoting the reputation of Client Data Quality, Client Offboarding, E2E and Regulatory onboarding and Client Engagement strategy and build relationships throughout MUFG to establish a peer network to ensure effective interactive inter-departmental collaboration
• Responsible for establishing strong relationships with key stakeholders within MUFG both regionally and globally
• Responsible for resolving technical and internal related issues through to resolution, liaising as required with other stakeholders.

Customer/Product Development

• Responsible for internal and external relationships to ensure that the stakeholders see the Bank as a trusted, professional partner.
• Accountable and responsible for an efficient and effective team structure, with consideration taken for each task and which levels within the team are best placed to conduct these tasks ensuring delivery for all stakeholders
• Responsible for Identifying opportunities for improving our end-to-end customer experience.

Governance, Risk & Compliance

• Accountable as a representative of Business Support, Client Support, Client Data, Offboarding & Engagement at GCIB/Securities internal forums, Projects and Working Groups and contribute to discussions in order to promote efficiencies and more effective working practices
• Responsible for effectively optimising, managing and mitigating risk within GCIB/Securities

WORK EXPERIENCE

Essential:

• One or more of the following is essential:
  • 15 years + in Front Office (1LoD) management environment
  • 10 - 12 years + Relationship / Client management experience with a proven track record of delivery

Preferred:

• Prior experience in client lifecycle management function
• Previous experience within a top tier financial institution preferable

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

• Accountable and responsible for strategic planning, understanding upcoming issues both short term and long term, liaising with the relevant counterparts and developing plans to combat issues
• Strong Data SME background with a good understanding of Client Data and how it impacts the Client Experience.
• Broad knowledge of Markets Regulations (MIFID II, EMIR, Dodd Frank, CFTC, SBSD, Volcker, FATCA/CRS)
• Tangible experience of running data and MI initiatives within a complex organizational structure, with the ability to demonstrate successful outcomes
• Experience of creating processes and delivering services by using tools such as data mapping, data and business flow diagrams
• Oversight and accountability for ensuring identification of areas for centralising into Business Support, Client Support and, Client Data, Offboarding & Engagement, streamlining existing procedures to simplify and reduce turnaround times.
• Responsible for providing support to the team leads, ensuring best practice is in place, issues are escalated and processes and resource are operating effectively
• Responsible and accountable for managing conflicting priorities and re-prioritise work accordingly. 
• Responsible for working effectively with other people via different methods, both inside and outside of Business Support, building and promoting effective working relationships.
• Responsible for managing large workloads and tight deadlines whilst maintaining an excellent attention to detail and accuracy.
• Responsible for using a range of communication skills to be able to adapt to a range of clients, stakeholder and external parties whilst being Culturally and Politically sensitive.
• Responsible and accountable for People Management and to develop effective Coaching and Mentoring skills.

Education / Qualifications:

Essential

• Degree Level or relevant industry experience

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritize work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurized environment
• Excellent Microsoft Office skills
• A confident approach, with the ability to provide clear direction to your team
• Excellent managerial/leadership experience
• The ability to lead a high performing team
• A strategic approach, with the ability to lead and motivate your team
• The ability to articulate and implement the vision/strategy for Client Lifecycle Management

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.