Important Information:

• Years of Experience: 5+ years of progressive experience in IT infrastructure engineering, software development, information systems, or equivalent technical fields; 2+ years of enterprise AWS cloud experience.
• Job Mode: Full-time.
• Work Mode: Remote

Job Summary:

We are seeking skilled Java Engineer to join our Site Reliability team. As a production support engineer, you will play a critical role in maintaining and enhancing the reliability and performance of our system. The ideal candidate will have experience in Java backend development, JSP, PL SQL, Shell Scripting, and AWS services such as EC2 and CloudWatch. Knowledge of Opensearch, Prometheus/Grafana, and basic Linux for log analysis is essential. Experience with the Oracle Web Center Site (WCS) and Web Center Content (WCC) is preferred but not mandatory.

Responsibilities and Duties:

• Address and resolve daily issues related to Oracle Web Center Site (WCS) and Web Center Content (WCC).
• Develop and document a comprehensive understanding of the system by collaborating with existing Subject Matter Experts (SMEs).
• Analyze issue trends, identify root causes, and implement solutions that provide a significant return on investment.
• Bring forth innovative ideas and suggestions to the engineering manager and technical program manager.
• Collaborate effectively with cross-functional teams to ensure the reliability and performance of the Content Management System.

Qualifications and Skills:

Must Have:

• Experience in Java backend development.
• Proficiency in JSP, PL SQL, and Shell Scripting.
• Familiarity with AWS services, including EC2 and CloudWatch.
• Knowledge of Opensearch, Prometheus/Grafana, and basic Linux for log analysis.
• Quick learner with a proactive and action-oriented approach.

Optional but Preferable:

• Experience with Content Management Systems, specifically Oracle Web Center Site (WCS) and Web Center Content (WCC).

Ideal Candidate Traits:

• Quick learner with the ability to adapt to new technologies and processes.
• Proactive mindset, anticipating and addressing issues before they become critical.
• Action-oriented, with a hands-on approach to problem-solving and continuous improvement.

Roles and Responsibilities (but not limited to):

• Resolve daily issues related to WCS and WCC.
• Build and document a deep understanding of the system through collaboration with existing SMEs.
• Analyze issue trends and address root causes to maximize return on investment.
• Bring innovative ideas to enhance system reliability and performance to the engineering and program management teams.

Encora is an equal opportunity employer, committed to fostering, cultivating and preserving a culture of diversity equality and inclusion. We embrace and encourage our employees and applicants/candidates' differences in age, color, disability, ethnicity, family or marital status, gender identity and/or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. 

Every individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices, including harassment of any kind.