Join our Team

Our location is located in Long Island City, NY.

National Benefit Life has been a leader in our industry since 1963. As a subsidiary of Primerica Life, we maintain insurance policies for clients nationwide and when your family needs us most, we're there.

About this Position

Responsibilities and Qualifications

Join Our Team

National Benefit Life has been a leader in our industry since 1963. As a subsidiary of Primerica Life, we maintain insurance policies for clients nationwide and when your family needs us most, we're there.

Primerica Life helps families achieve financial independence by focusing on the middle market and helping Main Street families get the protection they need at a price they can afford, invest for the future and get out of debt.

About this Position

We are seeking a Customer Service Representative to work in the Insurance Services department delivering exemplary customer service to National Benefit Life policyholders in Long Island City, New York. The CSR addresses both verbal and written inquiries pertaining to life insurance policies. They assist clients with questions regarding billing, policy coverage, or contract changes. It also includes mailing of correspondence and forms requested.

Remote, hybrid or an in-office working schedule is an option after training, however, all employees are required to come into the office once per month, or as requested.

Responsibilities & Qualifications

In addition, the candidate will identify concerns, ask appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research finds thoroughly. The candidate recognizes priority situations and understands when to notify appropriate parties.

The candidate should have knowledge of commonly used practices and procedures such as ability to duplicate policies, process address changes, update status reports and maintain VRU messages and callbacks. 

Qualifications, Skills and Abilities:

• 1 year of call center customer service experience preferred but not required
• Minimum high school diploma or GED
• Previous insurance or financial services experience is a plus
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company’s products and procedures
• Ability to communicate professionally with irate customers

Schedule:  

• 40 hours per week
• Monday – Friday 8:30 a.m.- 5:30 p.m.

Salary Range:  

• $42,000-49,000 based on experience

Remote Work Requirements:

• ​A laptop will be supplied to you
• Internet Access – speed requirements:
• Upload speed – 8 mbps
• Download speed – 15 mbps

Job Description:

• ​Answer telephone and respond to inquiries from 9 a.m. to 4 p.m.
• Review and respond to incoming correspondence
• Process duplicate policies for old and current product policies
• Index correspondence for Imaging
• Process address changes for old and current product policies
• Contribute to team effort by accomplishing related results as needed
• Resolve customer complaints via phone, email or mail
• Demonstrate strong customer orientation and take responsibility to ensure customers are satisfied

Additional Information

The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the company. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. We offer career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.

FLSA Status:

• This position is exempt (not eligible for overtime): No

Our Benefits:

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Savings Account & Health Savings Account
• Professional development
• Tuition reimbursement

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At National Benefit Life, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.