Proof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started!
As a Sr Customer Success Manager, focused on key accounts at Proof, you will be entrusted with building strategic relationships and driving product adoption and engagement across our customers. You will own strategic relationships and be responsible for the goals, adoption and growth of your accounts, collaborating cross-functionally with internal teams to drive platform enhancements and engagement strategies that will result in transaction and revenue growth. You will work closely with our data and analytics teams to drive deep insights inclusive of use case identification and expansion, conversion optimization, and product and user adoption and leverage those insights to drive initiatives forward.
Success in this role requires a deep understanding of our platform functionality, API and other third party integrations as well as an overarching understanding of our customers’ platform and tools. Leveraging this knowledge in conjunction with industry best practices, return on investment, and your ability to influence and facilitate change management, you will use your proven expertise to achieve success with your customers.
This position will be posted and accepting applications through March 28, 2025.
Proof is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.