Carrier Operations Representatives are responsible for finding the trucking companies that physically move our clients’ freight using our proprietary technology. They will build and develop carrier relationships as well as negotiate competitive carrier rates; while maintaining Company revenue, volume, and margin goals. Carrier operations representatives also ensure that freight is picked up, transported, and delivered on time to meet and/or exceed our client’s expectations.

ESSENTIAL JOB FUNCTIONS
The job functions listed below represent the essential job duties and responsibilities of the above-listed: 

• Provide operational support to Strategic Capacity Managers who have an established book of business of dedicated carriers with high volume.

• Source and procure carrier services through negotiation on a spot or transactional basis while meeting individual, team, and company revenue, volume, and margin goals.

• Is responsible for execution of all network freight.

• Prospect and cultivate new carriers to establish capacity through multiple means.

• Ensure timely pickup and delivery of customer freight 

• Develop and maintain strong relationships with current and prospective carriers 

• Updating internal software and platforms

• Communicating across departments to ensure issues are resolved promptly and professionally

• Working closely with carriers utilizing Werner Edge digital platform

• Solely responsible for ensuring electronic load tracking is accepted on shipments

• Assist with tracking shipments and communicate with tracking and tracing department to serve as overflow and ensure all loads are tracked without falling behind.

• Identify carriers that are having difficulties and assist in troubleshooting

• Relay load updates internally to the proper parties

• Be the sole point of contact for carriers once booked on a load

• Reiterate all load details to drivers before loads are picked up

• Coach other employees on effective problem solving and daily execution activities on an as needed basis.

• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

• Other duties as assigned

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent relevant experience

• Sales, negotiation, or communication experience preferred

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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