Date Opened: Wednesday, February 25, 2026 12:00 AM

Close Date: Wednesday, March 11, 2026 12:00 AM

Department: Finance Department

Salary: $96,323.00 - $120,404.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

With minimal supervision, plans, reviews cases, and recommends appropriate litigation strategies for property and casualty claims against the City of Charlotte, Mecklenburg County, the Charlotte Mecklenburg Board of Education, and Medic. This position is responsible for events and claims identified as pre-litigation or are reserved in an amount greater than $100,000.This position provides an interface between claims personnel, insurance companies, claims administrators, in-house attorneys, and outside litigation counsel. The position is responsible for maintaining the status of claims and advising on proper strategies for claims management, some of which can have multi-million dollar outcomes and result in significant case law.

Responsibilities:

• Plans, assigns, and coordinates claims defense and mitigation activities for claims identified as pre-litigation and litigation.

•  Consults with internal and external attorneys.

• Provides support to defense attorneys by attending depositions as necessary.

• Attends and participates in mediations. 

• Assists defense attorneys in the identification and engagement of expert witnesses.

• Manages complex claims of a sensitive nature, large loss, or serious injury, including fatalities. 

• Provides review and analysis for difficult cases and recommends appropriate action to team members. 

• Supervise and oversee staff performance.

• Work with the Third-Party Administrator to ensure contract adherence.

• Makes recommendations regarding administrative policies and procedures.

• Prepares complex oral, written, and statistical reports.

•  Fulfill Public Records Requests on behalf of Risk Management.

• Audits the accuracy/adequacy of financial reserving.

• Audits files and assures conformity to state and federal rules and regulations.

• Attends meetings, conferences, and seminars concerned with designated areas of responsibility.

• As required by customers, attends closed session strategy/settlement meetings with elected officials.

• Report and provide status reports to excess insurance carriers and to financial auditors.

• Maintain the confidentiality of information and professional boundaries.

• Performs related duties as required.

Licenses and Education:

• Mandatory: Holds a North Carolina Adjuster's license for property and casualty claims.

• Holds an Associate Degree in Senior Claims Law, or has the ability to obtain.

• Associate in Risk Management for Public Entities (ARM-P) designation, and/or Associate in Insurance Claims (AIC) designation.

• Mandatory: State of North Carolina driver's license.

Knowledge, Skills, and Abilities:

• Through knowledge of laws applicable to liability claims.

• Thorough knowledge of investigative and adjustment techniques, procedures, and practices involving Liability claims.

• Knowledge of local government, organization, functions, and safety provisions.

• A current working knowledge of governmental immunity statutes.

• Ability to analyze facts and exercise sound judgment in negotiation, adjustment, and investigation matters.

• Ability to communicate clearly and concisely both orally and in writing.

• Ability to conduct public speaking and presentations, as needed. 

• Ability to supervise and train subordinates in a manner conducive to full performance and high morale.

• Ability to keep and maintain records and to prepare and submit accurate reports.

• Ability to establish and maintain effective working relationships.

Experience:

•  High School Graduate or Equivalent and nine (9) years of related work experience

•  OR

•  2 Year College Degree and seven (7) years of related work experience

•  OR

•  Bachelor's Level Degree and five (5) year of related work experience

•  OR

•  Master's Level Degree and three (3) year of related work experience or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.