Job Description:

Application Support Engineer (UK National and willing to be DV cleared)

Location:

Stevenage 

Six Hills Way

Stevenage

Hertfordshire

SG1 2DA.

ROLE SUMMARY

• Someone with broad knowledge but not specialist in App support and infrastructure.
• Applications, End User Support.
• Responsible for the efficient operation and support of applications within the Mechanical Design Department at MBDA UK.
• Specializing in, identifying, and solving problems and advising users

DUTIES AND RESPONSIBILITIES:

• The Support Engineer will:
• Provide extensive end user support for Mechanical Design application at MBDA (UK) for over 3000+ users.
• Have a working knowledge of ???.  See Skills section
• Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.
• Assist MBDA (UK) in the definition of best practice and processes associated with Mechanical Design applications.

COMPETENCIES:

• Good knowledge of application/s support
• Develop effective resolutions for user problems and system errors.
• Adaptability to different personalities and levels of user knowledge.
• Confidently be able to present complex subjects to different target audiences.
• Good verbal and interpersonal communication skills.
• Ability to work autonomously.

1st/2nd level operations experience with Application support team or service desk

• Experience of working to SLA's
• Problem determination skills
• Self motivation
• Ownership and management - Able to work alone on tasks once trained
• Methodical - Common sense
• Communication skills
• Problem triage
• Team player
• Aptitude
• Quick Learner
• Professionalism

KEY SKILLS

• Windows experience
• Onsite availability
• Working within a Support team environment
• Sec Clearance
• Must be willing to apply for DV Sec clearance if not already held
• SQL Awareness
• Analytical skills
• Log analysis competency
• Window 2016 server knowledge and above
• Window OS skills - Strong
• App Packages
• VM's
• Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat
• Security Patching
• Release management and Change management
• Problem Management
• Root Cause Analysis skills

Nice to Have But not Essential:

Windchill administration / implementation.

• Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11.
• Implementation of Windchill 10.2 or above.
• Administration of 10.2 and above.
• Knowledge of deploying Creo Parametric/Office PDF workers.
• Awareness of Creo Parametric / Creoview.
• CREO Illustrate

Windows 10 OS / Windows Server OS – 2012 onwards.

Must have strong Windows OS administration knowledge.

• Should have some basic knowledge of the following:
• ESX VMWare.
• ESX infrastructure.
• ESX snapshots / restores.
• Enterprise services.

Active Directory.

• DFS.
• Certificate Services / certificate keystores.
• IIS Web services.
• Apache Tomcat.
• SQL
• Some knowledge of MS SQL Server databases.
• Knowledge of the use of SQL management studio.
• Knowledge of SQL command language in order to perform queries and updates within SQL database.

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