HR Advisor

Description -

About HP

At HP, we create technology that makes life better for everyone, everywhere. Through our portfolio of printers, personal systems, solutions, and services, we engineer experiences that amaze. Our vision is to deliver technology that improves lives for every person, every organization, and every community around the globe.

We believe in the power of ideas and innovation. This commitment drives us to invent, reinvent, and continuously raise the standard as a socially and environmentally responsible company.

The Opportunity

We are seeking a customer-focused and solutions-oriented myHR Advisor to join our Global myHR Team in Guadalajara, Mexico. In this role, you will serve as the first point of contact for HP employees worldwide, providing support on a broad range of Human Resources topics through cases, chats, and self-service channels.

The ideal candidate combines strong HR knowledge, excellent customer service skills, and sound judgment to resolve employee inquiries efficiently while delivering an exceptional employee experience. This role requires the ability to work independently, manage multiple priorities, and collaborate effectively with global teams.

Key Responsibilities

• Serve as a Tier 1 HR support advisor for HP employees across multiple countries and regions.
• Respond to employee inquiries through case management systems, chat, and other support channels.
• Research, analyze, and resolve HR-related questions while ensuring compliance with established policies and processes.
• Determine when inquiries require escalation and direct employees to the appropriate support teams.
• Deliver a high-quality, customer-centric experience that enhances employee satisfaction.
• Build and maintain knowledge of HR policies, programs, processes, and systems.
• Contribute to knowledge management initiatives by identifying opportunities to improve documentation and self-service resources.
• Manage a dynamic caseload while meeting service level agreements (SLAs) and quality standards.
• Participate in continuous improvement initiatives, process enhancements, automation projects, and special assignments as needed.
• Collaborate with teammates and cross-functional partners to drive operational excellence and consistent service delivery.

Education & Experience

Required

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• 0–2 years of experience in Human Resources, Customer Service, Shared Services, or a related field.

Preferred

• Experience supporting employees in a global or multinational environment.
• Familiarity with HR service delivery models and HR systems.

Knowledge, Skills & Competencies

Technical & Functional Skills

• Strong written and verbal communication skills in English and Spanish; Portuguese is a plus.
• Experience working with Microsoft Office applications and the ability to quickly learn new systems and technologies.
• Familiarity with HR platforms such as Workday, HRIS systems, and case management tools (e.g., Microsoft Dynamics).
• Understanding of HR processes, employee lifecycle events, and shared services operations.
• Basic knowledge of data analysis, reporting, dashboards, and process improvement methodologies.
• Exposure to Agile methodologies, workflow management, automation, and project coordination is an advantage.

Professional Skills

• Strong customer service orientation and commitment to delivering exceptional employee experiences.
• Excellent problem-solving and troubleshooting abilities.
• Strong attention to detail and organizational skills.
• Ability to prioritize workload and manage competing deadlines in a fast-paced environment.
• Demonstrated ability to exercise sound judgment and make informed decisions.
• Effective collaboration and relationship-building skills across teams and functions.
• Learning agility and adaptability in a constantly evolving environment.

HP Success Competencies

• Customer Centricity – Anticipates and responds to customer needs with urgency and empathy.
• Effective Communication – Communicates clearly, professionally, and confidently across diverse audiences.
• Results Orientation – Delivers high-quality outcomes while meeting commitments and deadlines.
• Learning Agility – Quickly adapts to change and continuously develops new skills and knowledge.
• Digital Fluency – Leverages technology, data, and digital tools to drive efficiency and innovation.

Job -

Human Resources

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"