Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Contact Center Technology Capabilities
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful delivery of services and ensuring customer satisfaction. Roles & Responsibilities: - Lead the delivery of programs, projects, or managed services - Coordinate projects through contract management and shared service coordination - Develop and maintain relationships with key stakeholders and sponsors - Ensure high levels of commitment and enable the strategic agenda - Responsible for team decisions and managing the team to perform - Engage with multiple teams and contribute to key decisions - Provide solutions to problems that apply across multiple teams - Collaborate with team members and be an SME Professional & Technical Skills: - Must To Have Skills: Proficiency in Contact Center Technology Capabilities - Strong understanding of service management principles and best practices - Experience in managing service delivery and ensuring customer satisfaction - Excellent communication and interpersonal skills - Ability to analyze data and make data-driven decisions Additional Information: - The candidate should have a minimum of 12 years of experience in Contact Center Technology Capabilities - This position is based in Bengaluru - A 15 years full-time education is required Roles & Responsibilities:- Provide ongoing technical support and maintenance of production and development systems and software products for Contact Center Technology Operations. - Troubleshoot and resolve hardware/software issues across all server and network areas. - Implement technology at the operating system-level for particular software solutions/vendors/brands. - Provide basic and intermediate level troubleshooting for configured services running on various platforms. - Collaborate with cross-functional teams to ensure timely resolution of issues and effective communication with stakeholders. Professional & Technical Skills:- Must To Have Skills: Strong understanding of Contact Center Technology Operations. - Good To Have Skills: Knowledge of Network Infrastructures and Contact Center Technologies Implementation. - Experience in providing technical support and maintenance for production and development systems and software products. - Experience in troubleshooting and resolving hardware/software issues across all server and network areas. - Experience in implementing technology at the operating system-level for particular software solutions/vendors/brands. - Experience in providing basic and intermediate level troubleshooting for configured services running on various platforms.

15 years full time education

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