The Account Manager’s key responsibilities are to oversee successful fulfillment of all print, event, and digital campaigns for assigned clients, ensuring a high level of internal/external customer satisfaction.

What you will do:

• Manage accurate and timely media campaign fulfillment, billing, delivery, etc.

• Perform inventory research and management for owned and operated products

• Interface with agencies/ clients on all aspects of campaign execution and implementation

• Own downstream operational communication with key teams (Creative, Order Entry, Preprint, Prepress, Layout, Events, Digital, etc.)

• Actively partner in the retention process and growth of customers through exceptional customer service

• Accountable for customer billing resolution including but not limited to resolving credit issues

• Aligns all goals to Tribune’s strategic plan to ensure continuous improvements and customer-focused quality, proactive focus, and engagement to ensure maximum revenue attainment across the entire portfolio of products and services

• Other duties as required and assigned necessary to meet departmental and region objectives

What you will bring:

• Requires a high proficiency with office technology and platforms

• Strong customer focus that conveys responsiveness and knowledge

• Capable of independent decision making and proactive problem solving

• Thrives in deadline-driven environments

• Shows a high degree of self-motivation and works well as an individual and in a team environment

• Organized, with attention to detail and the ability to multitask

• Ability to prioritize and multitask while providing excellent customer service both internally and externally and analyze information

• BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience

• Minimum 3 years of experience within sales, sales support, operations, or project management; Industry knowledge of print and digital advertising products preferred

Who we are:

The Orlando Sentinel, founded in 1876, is the primary daily newspaper in Orlando, Florida. Our mission is to deliver the truth every day. We bring you the stories that matter most, written without bias, so you can make informed decisions. The Sentinel's Pulitzer Prize-winning journalism works to protect your interests, help navigate your daily life and tell the stories that connect you with the communities where you live and work. We are headquartered in Orlando, Florida, and are part of the Tribune Publishing Company portfolio.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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