About Our Job

Long-Term Care Eligibility Technician Lead

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $25.30 and $31.63. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work from the Castro Building (1200 N Federal) 3 days per week and offsite 2 days per week. Employees must work within the state of Colorado on their off-site days. 

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Diversity in the City

The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.

The Family and Adult Assistance Division (FAAD) of Denver Human Services is seeking out a flexible, adaptable, and detail-oriented individual to serve as a Long-Term Care Eligibility Technician Lead. In this role, you will be responsible for conducting the in-depth research of and reviewing and triaging applications and cases for services provided by the Family and Adult Assistance Division (FAAD). We are looking for candidates that have solid performance within these laws, rules, regulations, computer systems and general practices programs and have the desire to make a difference in our communities in the greatest need, throughout our city.

Specifically, as a Lead Eligibility Technician you will:

• Be comfortable working in community; exhibit a strong desire to work with vulnerable, at-risk populations
• Process FA/MA/AF/LTC cases and lend their expertise to cases with sanctions, legal permanent residents, and/or undocumented clients.
• Provide in person same day service to clients newly applying for benefits and reauthorizing their existing benefits as needed
• Complete special projects
• Research and resolve coming-due and overdue cases appearing on the Exception Reports, working the Unresolved Flexible Appointment lists, and the RRR Received with Generated Status reports
• Work closely with community and internal customers to resolve escalations and other issues that may arise
• Troubleshooting, screening, tracking and resolving help desk tickets (including case merge tickets) in collaboration with lane leadership and our internal help desk staff.
• Work with a level of unpredictability from clients in need
• Show tact, compassion and comfort in working with clients in crisis
• Work with a high level of independence, productivity and quality when processing cases
• Attend de-escalation and mental health first aid trainings
• Attend quarterly group supervision and training refreshers
• Attend training with DHS

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Will have eligibility cash program knowledge and experience, preferably Adult Financial
• Will have eligibility Long-Term Care Medicaid program knowledge and experience
• Have high levels of productivity and quality in processing eligibility cases
• Understand leadership and embrace change
• Be able to work independently, with minimal supervision
• Be comfortable troubleshooting cases and navigating through CBMS
• Possess top-notch problem-solving skills
• Be proficient with system interfaces
• Show a high level of understanding, courtesy, tact, empathy and concern
• Be able to remain calm and composed when dealing with challenging customers/clients
• Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork
• Be sensitive to cultural diversity, race, gender and other individual differences in the workforce
• Be willing to go the extra mile for our clients
• Be able to multi-task or change focus abruptly
• Have a proven track-record of success
• Maintain a high standard of personal conduct, practicing honesty in all professional relationships and endeavors

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Three (3) years of experience determining eligibility for a variety of public assistance programs.

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

License/Certifications: None

Application Deadline

This position is expected to stay open until February 25. Please submit your application as soon as possible and no later than February 25 at 11:59 PM.

About Everything Else

Job Profile

CS2667 Eligibility Technician Lead

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$25.30 - $37.96

Target Pay

Although the full range is listed, our expected hiring range is between $25.30 and $31.63.

Agency

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.