Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely
Description:
We are seeking a Technical Support Specialist responsible for delivering high‑quality support and service delivery across a broad range of infrastructure and technology solutions. This role focuses heavily on customer interaction, incident resolution, system monitoring, and technical troubleshooting. The ideal candidate has strong communication abilities, proven technical expertise, and the capacity to perform effectively in high‑pressure environments.
Responsibilities
Customer Support & Service Delivery
Provide customers with clear overviews of installation activities, site‑specific requirements, and primary points of contact.
Address customer‑relation issues promptly, professionally, and in accordance with escalation procedures.
Deliver software service support across pre‑sales, post‑sales, and service delivery stages.
Support large enterprise or complex accounts requiring customized service delivery.
Participate in on‑site customer meetings (internal and external) to support service needs and maintain strong customer relationships.
Manage complex customer issues, ensuring timely updates and resolution.
Technical Support
Provide hands‑on technical support across infrastructure services and supported technologies.
Perform proactive monitoring using established tools to identify system issues and prevent downtime.
Respond to incidents, assist in troubleshooting, and contribute to root‑cause documentation.
Support infrastructure‑related tasks and small projects under the guidance of senior team members.
Maintain accurate technical documentation, including incident logs, service notes, and troubleshooting guides.
Follow established technical standards, support procedures, and change‑management practices.
Technology Domains Supported
Servers, storage, mainframe, and datacenter technologies
Networks, Active Directory, and enterprise applications (e.g., SAP Basis)
Public and private cloud environments
Operating systems (Linux, UNIX, Windows)
Databases, middleware, containers, and collaboration tools
End‑User Services and device management
Technical Service Desk and Field Services operations
Education & Experience
Vocational/Technical Diploma or Associate Degree in a technical field with 3–5 years of relevant experience, OR
Bachelor’s Degree with 2–4 years of relevant experience.
Prior experience supporting a full range of company products and technologies within a customer environment.
Demonstrated experience in infrastructure or technical support analysis.
Knowledge & Skills
Strong understanding of corporate policies, products, and support processes.
Proficient Field Technical Support skill set with knowledge of administrative and technical practices.
Familiarity with hardware platforms, networking concepts, and supported operating systems.
Understanding of high‑availability environments and system reliability principles.
Strong verbal and written communication skills.
Skill in building and maintaining strong customer relationships.
Ability to manage complex technical issues under pressure.
Proficiency in problem‑solving, analysis, scheduling, and documentation.
Strong teamwork orientation and consistent performance in service delivery fundamentals.
Understanding of service portfolio offerings and best practices in change management.
Continuous learner who stays current with industry trends and technologies.
Preferred Qualifications
Advanced degree in a relevant field (preferred but not required).
Relevant industry certifications, such as:
CompTIA Security+
Cisco CCENT
AWS Certified Solutions Architect
Or other technical support–related certifications.
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.