Client Success Manager

Location: UK / Hybrid with client site visits
Seniority: Senior Manager

About the Role

We are seeking a Client Success Manager (CSM) to join DXC’s High Secure Services organisation. Acting as the primary point of contact and trusted advisor for key clients, the CSM ensures outstanding client outcomes by driving service excellence, financial performance, and account growth.

This is a senior client-facing role responsible for managing delivery performance, renewals, and growth opportunities, while working alongside Client Partners on larger strategic deals. A key focus will be on one of DXC’s most important platinum clients, a Top 10 global customer with long-term strategic significance.

Key Responsibilities

• Client Relationship Management – Build and maintain executive-level relationships, aligning DXC services to client business goals.
• Delivery Excellence – Oversee contracted obligations, ensuring proactive service delivery and effective issue resolution.
• Revenue & Growth – Lead renewals and sub-$5m deals, identify upsell/cross-sell opportunities, and collaborate with sales and Client Partners on account expansion.
• Financial Management – Manage forecasting, margins, and budgets in line with DXC and client expectations.
• Account Strategy & Governance – Develop strategic account plans, lead Quarterly Business Reviews, and ensure alignment with client objectives and HSS strategy.
• Risk & Retention – Monitor account health, anticipate risks, and implement proactive retention strategies to minimise churn.
• Cross-Functional Leadership – Collaborate with delivery leaders, HSS functional teams, and capability leads to ensure seamless client experience.
• Client Onboarding & Adoption – Support new service onboarding and ensure clients quickly realise value from DXC solutions.

Key Skills & Competencies

• Ability to build and influence executive-level client relationships with credibility and gravitas.
• Strong commercial acumen with experience in P&L, forecasting, and budgeting.
• Excellent communication and presentation skills; able to represent DXC at senior client and industry forums.
• Proven background in operational excellence, problem solving, and risk management.
• Experience leading cross-functional teams and managing complex accounts.
• Analytical ability to identify trends, opportunities, and risks.
• Proficiency with tools such as Salesforce, PSA, and data dashboards.

Qualifications & Experience

• Bachelor’s degree or equivalent professional experience.
• Demonstrated success in client-facing, account management, or client success leadership roles.
• Proven track record managing large-scale accounts and driving growth.
• Eligible for security clearance.

Why Join DXC?

At DXC, we deliver mission-critical IT services that help our clients succeed. We promote a people-first culture, with a strong focus on inclusion, career growth, and continuous learning. As a Client Success Manager, you’ll play a pivotal role in managing some of DXC’s most strategic clients, with the opportunity to influence outcomes at the highest level.

What we offer:

• Competitive salary and bonus scheme
• Pension, private medical cover, and comprehensive benefits package
• Recognition and incentives, including employee awards and social events
• Ongoing professional development through the CSM Academy and leadership training