Specialist, Network Services & Contract Management

Join the Network Services team as a Specialist, Network Services & Contract Management, and take a leading role in managing Network as a Service solution. This dynamic position offers opportunities for professional growth and meaningful contributions to impactful projects. You will oversee the end-to-end lifecycle management of the NaaS provider relationship, ensuring that all contractual obligations and Service Level Agreements (SLAs) are met to support the university's academic, research, and administrative excellence.

Responsibilities:

• Serve as the primary point of contact for the NaaS vendor, managing the relationship and acting as an escalation point for service issues.

• Proactively monitor and track key performance indicators (KPIs) against contractual SLAs, conducting regular service reviews with the vendor.

• Oversee the NaaS contract lifecycle, including renewals, amendments, and invoice validation to ensure cost-effective utilization of resources.

• Audit and validate the vendor's security reports and practices to ensure alignment with our organization's security policies and industry standards.

• Communicate service performance, outages, and planned changes to business stakeholders, and collaborate with internal teams on capacity planning and service improvements.

• Negotiate and manage all aspects of the NaaS contract, including pricing and service terms.

​Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.

• At least 8 years of relevant experience in a network or IT service management role, with direct experience managing third-party vendors.

• Strong understanding of network technologies, including SD-WAN, LAN/WAN, and cloud networking.

• Proven experience in managing SLAs and vendor contracts.

• Excellent communication, negotiation, and relationship-building skills.

• Relevant certifications such as ITIL, PMP, or Cisco CCNA/CCNP are a plus.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU