At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

On the Operations Business Solutions team, we provide a range of support services to our policyholders, employees, agents, and other distribution partners. We help maintain AIA’s daily operations and technology platforms, handle customer inquiries, and maintain a growth strategy that supports the business.

This is a fantastic opportunity to join an actively growing team with a huge impact. It’s your chance to get in on the ground floor of a team committed to the internal growth and mobility of our people

Roles and Responsibilities:

• Responsible for insurance operational support, transformation and digitization, and applications projects. Specifically, this role is broken up into the following support initiatives
• Providing support to the planning of department initiatives including allocating resources, identifying potential risks, and setting up expected deliverables
• Supervising dynamic project team members to work the full cycle of execution to ensure smooth and timely project delivery while also providing motivational support and important training/mentorship
• This role will also require you to monitor the project process, encourage and support project team members to promote closer working relationships, manage knowledge transfer, share potential challenges, and to coordinate efforts to overcome difficult or time-consuming issues
• In addition to team support, your work will include monitoring compliance with company guidelines and regulatory requirements as well as organizing and monitoring periodic audits as needed
• Another Important role you’ll play within the department will include interacting with end users to validate business requirements and user stories
• There’s also an exciting opportunity for you to monitor our overseas operation service team’s work efficiency and quality, which may include on-site business visits
• If the job involves regulated activities, you may be required to obtain a relevant license

Requirements:

• University degree with a minimum 5 years of experience working as a business analyst or project manager in the Insurance or financial services domain
• Strong communication, interpersonal, and stakeholder management skills; able to motivate, coach, monitor project progress status
• Excellent command of spoken/written English and Chinese (Cantonese and Mandarin)
• Excellent analytical and problem-solving skills 
• Accountable with a strong sense of customer centricity

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.