We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Candidate employed in Application Support is responsible for managing the resolution of application and system issues that arise across a business application.
Application Support jobs seek candidates with both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure. Capable to communicate in both Japanese and English will be preferred.

Responsibilities

• Providing Technical Support in analyzing and resolving Incidents.

• Possessing specialist knowledge of domain, operating systems, applications and software.

• Providing technical support to teams within the organization and application users.

• Providing temporary workaround and recovery of Incidents to maintain service uptime.

• Assisting with systems integrations and data movements.

• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date and maintain SLAs.

• Standardization/enhancements for all technical operations and batch jobs operations.

• Maintaining and updating technical documents and procedures.

• Release management and deployment of business applications.

• Identify application performance barriers, analyze and mitigate.

• Assisting in post implementation support and monitoring.

• Analyze root cause and work with application managers for permanent fix.

• Develop tools and automate process to enhance operations to minimize incidents and improver incidents recovery turnaround time.

How will you create impact?

An individual to foresee improvement opportunity with applications to work proactively to avoid incidents and improve recovery turnaround time to maintain SLAs with internal and external business partners and customers. Hunger to learn new/old technologies and implement with no time as needed. Logical thinking and analysis ability/skill is important.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Java/Hibernate/Spring/SpringBoot/Sturt/Log4j/C/Cobol/NodeJS/Angular/etc..

• SQL development/IDM DB2/MSSQL/Oracle/Cosmos DB/NoSQL/XML/JSON/etc.

• Azure Services (IAAS/PAAS)

• Unix Shell/PowerShell/VBScripts/Perl/Python/etc.

• Middleware - IBM WAS/Web Portal/Apache/Reverse Proxy/APIMs/Tivoli Directory services/etc

• Linux/AIX/Windows/etc..

• CICD pipelines/ JIRA/confluence/bitbucket/Github/Jenkins/etc.

• Knowledge of Security Standards/ SAST/DAST/Pentest /Firewall /WAF /etc.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].