The Verifications Manager will support the Verifications Team and by extension our Customers via offering real-time support and development to the Verifications Team.  The

In addition to supporting the Ver Team, the manager will interface with other departments, such as Customer Service and EFG, to properly facilitate Customer Support and to protect OMF’s assets. 

In the Role

• Effectively supervise the Verifications team
• Appropriately communicate with leadership and stakeholders
• Conduct monthly development plans and deliver detailed feedback conversations for performance improvement.
• Review of call quality monitors and follow-up with team members as needed.
• Daily and monthly review of team member metrics and stats.
• Provide coaching, direction, training, counseling and support for team members as needed. 
• Actively assist or facilitate new hire training
• Establish accountability cadence to ensure team members meet or exceed individual and support efforts to meet or exceed team goals.
• Help produce daily worklists and properly track production
• Actively participate in recruiting and retention activities.
• Assess, evaluate and make recommendations regarding capacity, work lists and procedures
• Maintain an understanding of the departmental systems, policies and procedures

Requirements

• High School / GED Diploma
• 4+ years of call center experience
• Strong problem-solving skills
• An in-depth understanding of the Verifications Teams P&P and goals
• Customer Service and Fraud experience highly preferred
• The ability to coach, develop and lead Verification team members
• A high degree of self-management to successfully prioritize workflow and apply strategic techniques to identify process improvements.
• Interpretation of procedures and instructions to choose the best resolution alternative.
• Prior supervisory or management experience preferred

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time 
• And more

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.