Position:

Inside Sales Representative

Job Description:

Position Overview
The Inside Sales Representative position is part of the Arrow Advantage team, focusing on developing a new customer base from leads, reactivating "frozen" customers, and incubating customers with zero to small revenue. Besides the traditional revenue measurements, this position will be measured mainly by customer counts. This role is office-based and involves communication with customers via phone, email, and Teams calls, without requiring customer visits. Training resources and digital platforms are exclusively in English, making English proficiency critical for success in this position.

Principal Accountabilities
● Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow. 
● Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition). Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information. 
● Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs. Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions.
● As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.
● This job profile requires the assignment and participation in a sales compensation plan.  A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.

Experience / Education
● Bachelor's degree or higher with more than 1 year of sales experience, preferably in the disty or related industries. 
● A portion of the interview will be conducted in English, so the candidate must be fluent in English and able to answer questions in this language.

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/. 
For more job opportunities, please visit https://careers.arrow.com/us/en.

Location:

CN-Shenzhen, China (Upper Hills, Huang Gang Rd)

Time Type:

Full time

Job Category:

Sales