We are looking for a seasoned Process Expert to strengthen our Customer Engagement and Order-to-Cash landscape. The role requires strong end-to-end process expertise, ERP knowledge, and a continuous improvement mindset to support global stakeholders.

Job Role: Business Process Expert

We are looking for a seasoned Process Expert to strengthen our Customer Engagement and Order-to-Cash landscape. The role requires strong end-to-end process expertise, ERP knowledge, and a continuous improvement mindset to support global stakeholders.

Job Description

Tasks & Responsibilities

• Act as process expert for end‑to‑end Customer Engagement and Order‑to‑Cash processes.
• Analyze, standardize and continuously optimize business processes across global stakeholders.
• Support business users as key contact for process and system topics (ERP/CRM).
• Drive process improvements, automation and digitalization initiatives.
• Support system changes, releases and projects including requirements definition, testing and training.
• Monitor process performance and KPIs and contribute to BPM governance and documentation.

Qualifications & Skills

• Degree in Business Administration, Business Informatics or comparable qualification.
• Minimum 3+ years of relevant experience in Business Process Management, Customer Engagement or Order-to-Cash (mandatory).
• Strong knowledge of end-to-end business processes and ERP systems (SAP preferred).
• Hands-on experience in Order-to-Cash processes including Order Handling, Pricing, and Incident Management.
• Experience in process modeling, optimization and stakeholder management.
• Exposure to automation, AI-driven initiatives, and digital transformation projects.
• Analytical, structured and solution-oriented working style.
• Strong communication skills and fluent English.

Key Highlights

• Mandatory Order-to-Cash expertise
• SAP / ERP experience required
• Automation & AI exposure preferred
• Minimum 3+ years relevant experience
• Work from Office - Bangalore

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers