Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Summary:

As a Mid-Level Security Analyst (Manager Level), you will lead and manage day-to-day security operations and ensure the implementation and enforcement of security measures across the organization. Your role will involve assessing vulnerabilities, managing security incidents, and overseeing a team of security professionals. You will collaborate closely with IT, risk management, and other business units to maintain a secure infrastructure and ensure compliance with relevant security standards and regulations.

Key Responsibilities:

Security Operations Management:

• Oversee daily security operations and lead the Security Operations Center (SOC) team.
• Develop and enforce security policies, procedures, and guidelines.
• Manage vulnerability scanning, penetration testing, and threat monitoring activities.
• Ensure all security tools (firewalls, IDS/IPS, DLP, SIEM) are properly configured, maintained, and updated.

Incident Response and Management:

• Lead investigations and response to security incidents, breaches, or cyberattacks.
• Perform root cause analysis and post-incident reporting.
• Ensure incident response plans are regularly tested and optimized.

Threat and Vulnerability Management:

• Manage and review system vulnerabilities and threats, and implement risk mitigation strategies.
• Perform regular risk assessments and security audits to identify and address security gaps.
• Collaborate with DevOps and infrastructure teams to integrate security best practices in all systems.

Compliance and Governance:

• Ensure compliance with security regulations, standards, and frameworks (ISO 27001, NIST, GDPR, etc.).
• Maintain up-to-date documentation of security controls and processes.
• Coordinate internal and external security audits, including audits related to compliance.

Leadership and Team Development:

• Supervise and mentor junior security analysts and engineers.
• Provide guidance on career development, training, and certifications.
• Collaborate with HR and senior leadership to define security team goals and objectives.

Vendor and Stakeholder Management:

• Liaise with third-party vendors to assess security tools and technologies.
• Work closely with other business units, such as IT, legal, and finance, to ensure security objectives are aligned with business priorities.

Security Awareness and Training:

• Develop and implement security awareness training programs for employees.
• Foster a culture of security awareness across the organization.

Required Skills and Qualifications:

• Education: Bachelor’s degree in Information Security, Computer Science, or a related field.
• Experience:
  • 4-7 years of experience in cybersecurity or information security roles.
  • Prior experience in a leadership or managerial role within security operations is preferred.
• Certifications (desired but not mandatory): CISSP, CISM, CEH, GSEC, or other relevant security certifications.
• Technical Proficiency:
  • Strong knowledge of SIEM, firewalls, IDS/IPS, vulnerability management, and encryption.
  • Experience with security frameworks such as NIST, ISO 27001, or CIS.
  • Hands-on experience with incident response and management.
• Soft Skills:
  • Excellent communication and presentation skills.
  • Strong leadership, problem-solving, and decision-making abilities.
  • Ability to work under pressure and prioritize tasks in a fast-paced environment.

Key Performance Indicators (KPIs):

• Reduction in security incidents and breaches.
• Compliance with industry regulations and standards.
• Team development and performance improvements.
• Successful mitigation of identified vulnerabilities and risks.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.