Posted:
4/23/2026, 5:56:54 PM
Location(s):
Chennai, Tamil Nadu, India ⋅ Tamil Nadu, India
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth is committed to curing complexity in ambulatory healthcare by empowering providers with clinical, financial, and patient engagement solutions. The Error Queue Management team plays an important role in helping protect customer experience, support patient safety, and reduce delays in care by resolving interface errors that cannot route to a practice.
We are looking for an Associate Manager, Error Queue Management to lead an 18-person customer-facing team operating in a 24/7/365 environment. Based in Chennai, India in a hybrid work model, this role is responsible for daily workflow execution, queue and stock monitoring, quality review, team coverage, and operational reporting.
In this role, you will support consistent service delivery, coach and develop team members, maintain schedule and roster accuracy, and partner with stakeholders to manage escalations, process adherence, and continuous improvement. This position reports to the Senior Manager.
The Error Queue Management team serves as a first line of defense in helping prevent customer escalations, support cases, patient safety concerns, and delays in care. The team works interface errors that cannot route to a practice and manages a high volume of message routing each hour to help keep queues clear and work moving efficiently.
The team partners closely with Consult and Research teams when issues require deeper investigation or product updates, and also works directly with athenahealth customers and vendors to resolve errors. Team members range from Analyst to Senior Associate and support a broad range of responsibilities, from handling routine errors to identifying error trends and driving longer-term improvements that reduce recurring issues.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Website: https://www.athenahealth.com/
Headquarter Location: Watertown, Massachusetts, United States
Employee Count: 5001-10000
Year Founded: 1997
IPO Status: Delisted
Last Funding Type: Post-IPO Equity
Industries: Enterprise Software ⋅ Health Care ⋅ Information Technology ⋅ Medical