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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Position Schedule:

M-F 6am-2:30pm

The Computer Facilities – Lead Technician is a senior technical role responsible for supporting, maintaining, and improving enterprise data center and computer room infrastructure. This position requires advanced hands-on expertise with server hardware, operating systems, networking, and physical infrastructure across multiple facilities.

The Lead Technician plays a critical role in ensuring the reliability, accuracy, and compliance of computer facilities, while also serving as a technical mentor and subject-matter expert for the Technology Support Group (TSG).

Key Responsibilities

Technical Operations & Infrastructure Support

• Perform advanced rack-and-stack, cabling, and physical installation of servers, network devices, and related infrastructure.
• Deploy, configure, maintain, and troubleshoot Windows and Linux operating systems in both physical and virtualized environments.
• Provide hands-on hardware maintenance including break/fix, component replacement, and lifecycle management.
• Install, terminate, test, and troubleshoot fiber-optic and copper network cabling.
• Support UPS systems and power-related infrastructure, ensuring uptime and compliance with safety and operational standards.

Audits, Standards, and Documentation

• Conduct technical audits of Computer Rooms, MDFs, and IDFs, focusing on:
  • Asset inventory accuracy
  • Configuration verification
  • Labeling and documentation compliance
  • Adherence to organizational and industry standards
• Maintain accurate, up-to-date documentation including diagrams, inventories, procedures, and configuration records.
• Identify risks, gaps, and improvement opportunities and provide actionable recommendations.

Leadership & Mentorship

• Serve as a technical lead for TSG team members, providing guidance, training, and hands-on mentoring.
• Promote knowledge sharing, standardization, and best practices across the team.
• Assist with onboarding and skill development of new technicians.
• Act as an escalation point for complex technical issues.

Safety & Physical Requirements

• Safely lift and move equipment weighing up to 50 lbs.
• Safely climb ladders up to two stories high when required.
• Follow all safety, security, and access control policies within secured facilities.
• Maintain a valid driver’s license and operate company vehicles as required.

Required Qualifications

• Minimum of 2 years of experience in one or more of the following:
  • UPS technology support role
  • Data center or computer facilities support
  • Enterprise IT infrastructure support
• One of the following:
  • UPS corporate-recognized technical certification
  • Associate degree in Information Technology, Computer Science, Electronics, or a related technology field
• Strong working knowledge of:
  • Windows Server and Linux operating systems
  • Virtualization platforms (e.g., VMware, Hyper-V, or equivalent)
  • Networking fundamentals (TCP/IP, VLANs, switching, routing)
  • Structured cabling standards and best practices
• Demonstrated ability to troubleshoot complex system and network issues.

Preferred / Industry-Standard Qualifications

• Industry certifications such as:
  • CompTIA A+, Network+, or Server+
  • Microsoft, Red Hat, or VMware certifications
  • BICSI, ETA, or other cabling/infrastructure certifications
• Experience supporting data center environments, MDFs, and IDFs.
• Familiarity with asset management, CMDBs, and SMC change management processes.
• Strong documentation, organizational, and communication skills.
• Proven ability to work independently and prioritize multiple tasks in a fast-paced environment.

Work Schedule & Employment Details

• Shift: Monday – Friday, 6:00 AM to 2:30 PM
• Limited schedule flexibility required for project-related work
• Employee Type: Permanent
• Attire: Business Casual
• Job Grade: 12

Location

• This position supports operations at both the Louisville Airline Campus and Worldport.
• On-site work is required for this position

Last day for internals to apply 2/20/26

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.