You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Director Financial Centre (FC) Premises & Infrastructure, the Business Initiatives Manager provides leadership and strategic guidance in the development and support of FC premises and FC incident / privacy incident management initiatives.  The goal is to ensure alignment the broader Operational Enablement & Improvement and the Distribution & Channel Management goals and strategies. 

The role is accountable for day-to-day operations of the FC premises and FC incident/privacy management activities.  The role is key to developing and enabling consistent National FC premises policies and practices for SLFD regions and districts. The Business Initiatives Manager ensures Regional Operations Managers (ROMs), FC staff and field leaders receive new/updated information and training to effectively support the administration of national policies and best practices. 

Additionally, this role is accountable for creating strong internal controls across the organization and leading continuous improvement initiatives to foster ongoing improvements to policies and procedures from an FC premises and FC incident/privacy management perspective. The role acts as a point of contact for Region and District FC locations (including workspace agreement reviews and advisor hub inquiries).  They also provide primary support for incident response, business continuity (privacy breach/crisis management). 

The role is expected to collaborate with many teams including within Operations Enablement & Improvement team and Distribution & Channel Management.  Key collaboration partners also exist across the organization as the FC Premises team looks to drive efficiencies and focus on delivering the best client and advisor experience and managing various projects through planning, managing deliverables and execution.   

What you will do:

• Act as a Business Lead, Subject Matter Expert (SME) and/or consultant to support strategic/partner initiatives and projects related to FC premises operations and FC incident/privacy incident management

• Lead business analysis activities, including presenting findings and recommendations to business leaders

• Lead project work streams and own deliverables, including tracking and delivering on activities related to premises process reviews and improvement, operational activities such as FC moves, site refreshes, site closures and/or Future of Work site tasks, FC incident/privacy Incident management initiatives

• Build partnerships and manage key relationships for FC Premises with internal Sun Life teams including Corporate Real Estate, Compliance and Risk, Physical Security and Crisis Management

• Support the consistent application of operational and administrative policies & practices across the organization

• Be an active member and subject matter expert (SME) of the FC Premises team, and the broader Operations Enablement & Improvement team, contributing to the day-to-day operations of the FC Premises team, including building and evolving administrative and operational policies & procedures related to FC Premises and FC Incident/Privacy Incident Management

• Provide ongoing training and awareness programs related to FC Premises and FC Incident/Privacy Incident Management policies and procedures

• Provide management reporting related to FC Premises and FC Incident/Privacy Incident Management

• Support FC Premises budget creating and monitoring

• Be a key partner for Regional Operations Managers to support the creation and implementation of communities of practice and quality assurance

• Act as an expert consultant on operational processes, apply expertise to identify and resolve issues; complete impact analysis and create or amend processes to meet business objectives

• Partner with the Regional Operations Managers to champion a continuous improvement culture to ensure processes are in place for continuous Improvement

• Build solid relationships with our business partners and colleagues to ensure communication channel exists, attend/facilitate meetings and participate in working group sessions to ensure all business partners’ interests are being effectively managed

• Contribute to the achievement of partner business goals

• Utilize a variety of forums to support Regional Operations Managers, field leaders and staff such as phone, virtual and/or in person as required.  Some travel may be required to regions / districts

• Facilitate meetings for small to large groups, including an executive audience 

• Some evening and weekend hours may be required to support incident management

What you need to succeed:

• Client-centric focus and continuous improvement mindset

• Strong leadership, inter-personal and coaching skills

• Proven problem solving and influencing skills to deliver results

• Proven negotiation and partnership skills and a solid ability in conflict resolution

• Strong ability to develop and work in a team environment

• Strong communication skills at all levels with well developed network

• Ability to build strong relationships with remote teams

• Foundational project management and/or lean practice management skills

• Experience working in a multi-site environment and managing operations

Ideal candidate brings:

• Experience working within SLFD and solid understanding of the various Head Office and other resources that support advisors and clients

• University degree/college diploma or a combination of education and 5-7 years operational leadership experience in Financial Services 

• Lean Six Sigma or equivalent experience

• Change management experience / leading through influence

• Intermediate to advanced Excel skills

Why join Sun Life:

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• A friendly, collaborative and inclusive culture

• A collaborative and interactive team environment

• Being part of our journey in developing the next greatest digital experience

• Working together, sharing common values and encouraging growth & achievement

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

76,000/76 000 - 125,000/125 000

Job Category:

Sales - Distribution Support

Posting End Date:

12/10/2024