Job Description:

Purpose

As a Transitions Coordinator you would work Monday through Friday (no weekends) playing a vital role in helping adults move from long-term care facilities to home or community-based settings. Following organizational policies, state/federal regulations, and accreditation requirements, this position ensures a smooth, person-centered transition for each consumer, under the general supervision of the Home Choice Manager.

Essential Functions

• Serve as a liaison between healthcare and housing professionals, including service coordinators, discharge planners, and community-based service providers. Maintain knowledge of all service lines: adult day health, personal care/private duty, service coordination, skilled care, and hospice.

• Collaborate closely with individual case managers to arrange services that align with each consumer’s preferences and community resources, including physicians, pharmacies, and other essential providers.

• Assist individuals in locating housing and obtaining necessary materials and supplies (i.e. social security card, ID, completing applications, etc.)

• Support consumers in accessing entitled benefits and resources.

• Provide exceptional customer service by addressing questions, concerns, and problems, ensuring daily needs are met.

Non-Essential Functions

• Assist with the completion of consumer workbooks when needed.

• Support participants with employment options if interest is indicated.

Expectations

• Maintain a professional, positive demeanor and manage time efficiently. Serve as a role model promoting teamwork and proactive problem-solving.

• Ensure all client interactions uphold Client Rights, respect, and dignity. Report complaints, abuse, misappropriation of funds/property, or any corporate compliance issues immediately.

• Adhere to all National Church Residences policies, including Employee Information Guide (EIG), facility handbooks, drug-free workplace, safe work practices, and all federal, state, and local regulations.

• Perform other duties as assigned.

Qualifications

Education:

• High school diploma or GED required.

• Healthcare or social services experience preferred.

Experience:

• Minimum of 1 year in social service delivery with elderly and/or family populations; 2 years' experience preferred.

• Knowledge of supportive services and community resources in assigned areas/counties.

• Knowledge of housing services in the areas preferred.

Travel:

• This Hybrid role will travel frequently throughout the week to visit and serve clients across the following counties: Cuyahoga, Lake, Lorain, Medina, Geauga, Erie, Huron, Summit; Portage and other assigned locations.

• This role is paid for travel time and offers reimbursement for mileage.

Licensure:

• Valid driver’s license and compliance with National Church Residences motor vehicle policy is required.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family

  • Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account

  • Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support

  • Parental Leave paid at 100% for four weeks

  • Coverage begins first of the month following your date of hire!

• Dental & Vision coverage for you and your family with Nationwide providers

• Company provided Life & ADD insurance and Disability coverage

• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage

• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking

• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!

• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!

• Reimbursement for Tuition expenses

• Paid Time Off (PTO) and 9 paid Holidays

*Programs vary depending on Full Time, Part Time or Contingent Status

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.