JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

To provide an efficient and effective Facilities Management service, ensuring professional and proactive management of the facility including the support services to the premises.

• Provide a comprehensive Facilities Management service to ensure that all amenities are resourced and maintain high industry standards

• Ensure all services are performed as per Standard Service Specifications

• Manage critical relationships with clients, building landlord, and key vendors

• Ensures that all client deliverables are submitted promptly

• Ensure that the maintenance services are delivered under JLL scope in line with the contractual commitments and within budgets

• Define the technical, and commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts (AMC).

• Evaluate the team deployed by Vendors on site to ensure the correct level and scale of resources and vendor meetings regularly

• Assess Service Levels and Key Performance Indicators (KPI) with the Client representative and define the mechanism to assess the performance levels of various subcontractors

• Setting annual goals for generating savings in the area of such as energy and cost of maintenance operations

• Advise Client on future year maintenance budgets as and when required

• Maintain all records related to the performance of facility management operations

• Ensure that the subcontractors have a planned, structured and solution-based approach to the delivery of maintenance services

• To improve services level & satisfaction in the organization do the satisfaction survey

• Train team members on all quality policies & procedures and relevant training arrangements

• Review the performance of JLL staff and conduct performance appraisals from time to time.

• Interface with the JLL’s HR department and the Operations Manager and make recommendations for the future training given to the site facility management team

• Review the preventive maintenance register monthly and update the same to JLL Operations Manager

• Interface with client and JLL finance department to raise client billing / invoicing and follow up with the client representatives for the payments

• Develop MIS reports for JLL’s management team and necessary client reporting

• Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual for JLL SOW

• Property Services, Routine & Ad-Hoc Maintenance inspection and monitoring - Oversee operation and maintenance of facilities; M&E matters, housekeeping, conference rooms, resolving operational issues, etc.

• Responding to customer feedback and queries promptly

• Overseeing the Bungalows Operation

• Contract management within JLL SOW

• Overlooking the Canteen Operation and Managing the Vendor

• Overlook the entire Facilities Management Operation under the JLL-managed scope

• Perform other ad hoc jobs assigned by the client and Operations Manager as and when required

Location:

On-site –Colombo, Sri Lanka

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.