Customer Service Desk Operative

Programme: LCST

Location: Bicester, UK

We’re ready for you to unleash your potential!

Role Overview:
Leidos are looking for a Customer Service Desk Operative to join the team in Bicester.

The Customer Service Desk operates a Jira based customer service tool called Komodo which offers customers a dynamic and flexible approach to raising tickets with the Customer Service Desk and we are seeking a driven, hardworking and dedicated individual who would like to play a part in this high profile role.

This exciting role joins a team of 12 employees and the role will be of a very fast pace. Operators provide support to customers on Operations/Exercises across the UK and worldwide 24/7, 365 days a year. A full training package will be provided for all successful applicants.

Key Responsibilities:

• Receive, record and resolve customer queries by telephone/Komodo.
• When applicable, refer unresolvable Tier 1 tickets, to Tier 2/3 or Team Leader.
• Communicate all responses back to the Customer in a polite and professional manner.
• Any other duties assigned by your Team Leader

What does Leidos need from me:  

• Communicate clearly and succinctly, both verbally and in writing.
• The ability to work under pressure and prioritise workload in order to ensure that Operational needs are met.
• Establish themselves as a team player and be welcoming and accepting of everyone.
• Good IT skills
• Previous experience of working within a call centre environment would be preferred, however full training will be given

Hours of work will be:

• 40 hours p/w, Monday-Friday 08:00-16:30
• The role is a combination of office and home working

Clearance Requirements:

• BPSS to start
• BPSS for the role

Leidos UK! Join our team and discover a culture of collaboration, innovation, diversity, trust, caring management, communication transparency, work-life balance, and overall job satisfaction... 

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•    Dynamic Working 

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK’s defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs).

Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

Original Posting Date:

2024-09-17

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.