Career Area:

Enterprise Cross Functional

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar currently has a 12 month fixed term contract opportunity for an experienced Customer Service Representative to join the Caterpillar Mining Finance team based in Melbourne.

About Caterpillar

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are an industry leader and have a significant global presence in the industries we serve.

For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career.

About the Role

Caterpillar Financial is Caterpillar’s wholly owned captive financier, head quartered in Nashville, Tennessee. Our mission is to help our customers, dealers and Caterpillar succeed through financial services solutions. Structured Finance is a global team within Caterpillar Financial and is responsible

services solutions. Structured Finance is a global team within Caterpillar Financial and is responsible for facilitating the mining, energy and transport equipment financing requirements of Caterpillar’s customers through the use of structured equipment finance and corporate debt facilities.

The role of the Customer Services Representative provides first line support, coordinates services, resolves issues and/or recommends selected products and services.

Responsibilities

• Addresses and resolves customer issues and inquiries. Ensures all customer communication is clearly documented.

• Identifies issues and determines appropriate course of action for effective resolution.

• Processes results from analysis of data.

• Executes standard customer service processes. Maintains customer accounts and relationships.

Key skills required to be successful in the role;

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

• Listening: Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Qualifications and Experience

• University degree or equivalent experience desired or

• Minimum of 5 years working in a similar role

• Finance industry experience desired but not essential

Posting Dates:

October 18, 2024 - October 30, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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