Claims Fast Track Adjuster

Say hello to Hagerty 

Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

As a Claims Fast Track Adjuster, you must provide efficient and effective adjudication of claims through timely investigation, evaluation, and negotiation. Under moderate supervision using company guidelines, makes appropriate decisions regarding coverage and settlement. The adjuster in this role will provide exemplary customer service. The person in this role takes ownership of their personal brand, stays professional and works well individually within a dynamic team atmosphere.

What you’ll do 

• Maintains high availability for insureds and colleagues
• Manges their workflow and jumps in to help the team as needed
• Makes timely and appropriate contacts with necessary parties, determines, and completes appropriate level of investigation for coverage determination.
• Determines exposure, establishes adequate initial reserves, and makes timely adjustments to reserve(s) as required.
• Determines settlement value and negotiates proper settlement of claims within authority. Provides recommendations for settlement and disposition of claims exceeding authority level. 
• Completes appropriate level of investigation to determine coverage
• Takes recorded statements from 1st party claimants
• Writes coverage letters
• Pursues subrogation when appropriate.
• Handles first party auto property damage losses
• Provide backup assistance to claim representatives handling calls in the phone queue.
• Demonstrates stellar attitude & performance
• Must be able to put in extra time if/as needed
• Maintaining excellent customer service tracked through Company measurements
• Meets or exceeds individual goals to help the department reach its targets
• Making appropriate coverage and/or settlement decisions
• Setting timely reserves
• Consistently produces quality work product 
• Pursues recovery as applicable 
• Fuels engagement within the team and department
• Quick cycle time and efficient pending management
• NPS targets
• Quality audit scores

This might describe you

• Must already be licensed in your Resident State/Designated State and NY
• Must be detail oriented and show an elevated level of accuracy 
• Excellent verbal and written communication skills
• Knowledgeable in insurance products and expertise
• Exercise decisiveness and execution within their authority
• Must have ability to work individually and as a team
• Ability to maintain confidential information 
• Strong problem-solving skills
• Strong time management and organizational ability
• Must possess a keen interest in self-development
• Needs to be reliable, accountable, and trustworthy
• Must be able to stay motivated and positive within a high production role
• Demonstrate proficiencies with computer software & multitasking
• Must maintain impeccable attendance 
• Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.  

Other things to note

• This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. 

Say hello to Hagerty 

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. 

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.  

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!