ABOUT THE ROLE

Customer Service Team Leader is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.

WHAT WILL YOU DO:

Customer Service Team Leader at Arrow is typically involved in:

• Coaching and developing the CSR team
• Generating KPI’s and identifying areas for improvement
• Managing performance within the team along with annual appraisals
• Developing processes to ensure consistent sales support and customer satisfaction
• Leading Change Management initiatives
• Driving innovation projects
• Coordinating any Quality issues
• Handling People Management administrative tasks
• Communicating with stakeholders

Managing a team responsible for the following:

• Order to invoice processes
• Communication with customers and suppliers while delivering after-sales service
• Order management
• Cooperation with Sales, Asset and Logistics
• Driving on-time-delivery performance
• Responding to backlog changes
• Teamwork with Inside Sales and Product Management
• Managing customer inventory

WHO YOU ARE:

• English on min C1 level (spoken and written)
• 3-5 years of Customer Service or Order Management experience
• Strong communication and coordination skills
• Excellent organizational skills and professional attitude
• Ability to handle demanding situations
• Customer-oriented mindset, proactive and innovative
• Supply Chain and people management experience is an advantage

WHAT WE OFFER:

• Permanent job contract after probation period
• Hybrid work system and flexible hours
• Private medical healthcare Cafeteria MyBenefit
• Continuous development in people management skills
• Have feasible impact to guide innovation forward
• Dynamic environment with a friendly work atmosphere

WHO WE ARE:

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides.

Submit your CV in English.

Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.

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