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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Position: Team Lead – Accounts Receivable & Collections

Work Mode: Onsite
Shift Timing: 6:00 PM – 3:00 AM
Location: GERA, Kharadi, Pune.

About the Role

We are looking for a Team Lead to manage and guide a team of 15–20 associates in the Accounts Receivable (AR) and Collections process. This role involves coaching, technical training, and ensuring accurate and efficient application of customer payments. You will play a key part in driving process improvements, maintaining service levels, and fostering a collaborative team environment.

Key Responsibilities

• Lead and manage a team of 15–20 associates, acting as a liaison between associates and supervisors.
• Delegate tasks, monitor performance, and provide coaching to maintain service standards.
• Assist associates with complex work situations and ensure timely resolution of issues.
• Review processes and implement improvements to maximize efficiency and reduce errors.
• Conduct audits, identify exceptions, and ensure compliance with internal policies.
• Communicate escalations and critical issues to supervisors promptly.
• Drive continuous development plans and hold team members accountable for performance goals.

Required Skills & Qualifications

• Graduate/Postgraduate in any discipline with excellent verbal and written communication skills.
• 1–2 years of experience in team management (preferred).
• Mandatory: Proven experience in Accounts Receivable (AR) and Collections.
• Preferred: Knowledge of Billing processes.
• Strong proficiency in Microsoft Excel, including Macros, data analysis, and summarization.
• Ability to work independently, make sound judgments, and adapt to changing business needs.
• Effective leadership and team-building skills.

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.