Key Decision Rights:
- Supporting Performance Development Services
- Supporting Specialist
- Managing Team Documentation
- Supporting Process Improvements/ Enhancements 
- Supporting Technology Ecosystem including Managing the Learning Management System

Major Responsibilities
Manage Operational Functions and Responsible for:
• Day-to-day activities required in the Learning Management System (LMS), including class set-up, user provisioning, registration, billing, attendance, etc.
• Data integrity within the technology ecosystem and/or shared data and documents
• Ongoing documentation of administrative activities in the form of standard operating procedures or user guides
• Call center activities including responding to learners, dealer partners, and internal teams via email and/or phone
• Creating and providing reports and/or other documentation relating to performance
• Troubleshooting system errors or issues
• Securing meeting space for facilitation activities and internal specialist onboarding
• Workforce management - allocating specialist resources and complying with changing workplace/state procedures and regulations
• Fulfillment of supplies or other training materials to include print requests, materials pull, and shipping
• Process improvement opportunities
• Working within established processes to triage incoming requests or issues as level 1 support for internal and external customers
• Projects, enhancements, upgrades, and testing within the technology ecosystem
• Serving as a liaison between Performance Development Services & Specialists and other departments or vendors
• Communication and report outs of data and operational activities
• Other operational duties or projects as assigned

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS 

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.