At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are seeking a proactive and detail-oriented Support Office Logistics admin to join our HRL3 team. This role supports operational efficiency through administrative coordination, reporting, and process improvement across logistics functions.
To be eligible for this position, you must be willing to work onsite 5 days per week and be willing to commute to Heerlen.

Responsibilities may include the following and other duties may be assigned:

• Support day-to-day issue resolving and complaint handling processes, such as analyzing delivery issues, answering enquiries and follow-up with customer care and transport teams
• Act as a single point of contact for Service Incident Reports (SIR) in our Heerlen DC
• Provide reporting on KPI trending and provide feedback to management on trending
• Strive to ensure excellent quality and set a new standard for issue resolving within our facility
• Translate customer complaints into actionable improvement initiatives for our operational teams
• Support continuous improvement, while sustaining standardization and keeping a quality-oriented mindset.

Required Knowledge and Experience:

• 2+ years’ experience in customer service and/or complaint handling
• Excellent verbal and written communication skills in English
• Strong sense of responsibility, curiosity and a strong focus on customer satisfaction
• You can build lasting relationships with customers and colleagues in other departments and disciplines
• Computer literacy (MS Office, Word, Excel, and PowerPoint)
• Experience with KPI reporting.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here