Posted:
9/24/2024, 7:59:35 AM
Location(s):
Masovian Voivodeship, Poland
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
The NAM (North America) Custody Client Onboarding Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Typically deals with variable issues with potentially world-wide business impact. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
On your typical day you will be mostly:
Responsible for close working relationship with internal and external corporate clients across entire account opening and/or maintenance process for simple and mid-complex deals (interacting with customers, managing documentation, resolving customer issues)
Responsible for excessive cooperation with global partners & stakeholders within NAM time shift –2 pm to 10 pm CET, Mon to Fri (bear in mind this is a client facing role)
Taking part occasionally in projects in the account services space (all scenarios of account opening and maintenance processing) & ensuring they are fully compliant with internal processes, regulations, policies
You will have to follow the internal processes, regulations, policies, guidelines, procedures, and practices
Is it you we’re looking for?
You are advanced in English – C1 - written and spoken
You are able to communicate with senior stakeholders
You are able to work in a structured, high volume, time sensitive environment and you are not afraid of multitasking
You are a people person, open to delivering superior customer service
You are motivated, extremely well-organized and very detail-oriented
We offer:
Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi global network.
Exposure to a wide range of internal stakeholders as well as to senior management
#LI-AM6
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Client Onboarding------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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Website: https://www.citigroup.com/
Headquarter Location: New York, New York, United States
Employee Count: 10001+
Year Founded: 1812
Last Funding Type: Post-IPO Equity
Industries: Banking ⋅ Credit Cards ⋅ Financial Services ⋅ Wealth Management