WHO YOU ARE:

As a SmartOffice Training Specialist, you simplify complex software concepts through engaging, hands-on training. Design and deliver dynamic programs using simulations, discussions, and exercises to enhance user proficiency. Create structured training plans, user guides, and session agendas while working independently with clients to ensure seamless learning. Continuously refining methods for effectiveness, adapting to user needs and providing ongoing support. Collaborating with Sales and Marketing, you assist with software demos, bridging product capabilities with user adoption. You empower users with the confidence to navigate SmartOffice efficiently.

WHAT YOU’LL DO:

• Design, develop, and update technical course materials on proprietary software. 
• Present information using a variety of instructional techniques and formats such as simulations, exercises, group discussions, videos and lectures. 
• Offer specific training programs to help users learn the software as well as maintain and improve job skills and proficiencies. 
• Create detailed training plans and timelines allocated to each project and work with clients independently.
• Create training materials such as training discovery, training plans, user documentation, and agendas to facilitate sessions.
• Monitor, evaluate and record training activities and program effectiveness.
• Respond to client questions regarding presented topics.
• Develop alternative training methods if expected improvements are not achieved.
• Work with internal Sales and Marketing teams for demos of the software. 

 WHAT YOU’LL NEED:  

• Bachelor’s degree 
• Work experience in insurance or financial domain
• 5+ years’ experience in training and development in a teaching/technical environment
• High technical aptitude and working knowledge of and experience teaching various software programs 

WHAT’S IN IT FOR YOU? 
 
Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. 

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