Posted:
10/24/2024, 3:52:37 AM
Location(s):
Virginia, United States ⋅ Vienna, Virginia, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Overview
The mission of our Resource Management Office (RMO) is to optimize deployment of our Professional Services workforce by assigning our professionals to roles that satisfy the needs of our external clients, develop our people, and support our strategic business priorities.
In the Resource Management Business Partner role, you will act as a trusted advisor, partnering with our technical staff, team leads, engagement owners, department managers, and leadership to understand firm and pending demands; as well as staff capabilities, interests, and availability to recommend assignments of correctly skilled staff to support our customers. You will help to ensure assignment and forecasting accuracy, feed Professional Services Automation System (PSA) enhancement requests, suggest and implement process efficiencies, and assist in capacity and skill gap or demand planning.
In this role, you will effectively manage your time independently to balance support across their internal clients, and various elements. You will have the ability to prioritize, negotiate, influence, resolve issues or resourcing conflicts, and escalate as appropriate. You should be able to think strategically but also work at the tactical level, with excellent attention to detail. The ideal candidate would be interested in and able to learn Esri technology, at a high-level, along with related requirements and considerations to deliver successfully to our customers. Most importantly, this person will be people-driven, with the interest and ability to build strong trusted relationships at all levels in order to provide excellent customer service to our internal clients.
Responsibilities
Requirements
Recommended Qualifications
#LI-AN1
#LI-Onsite
Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Website: https://www.esri.com/
Headquarter Location: Redlands, California, United States
Employee Count: 5001-10000
Year Founded: 1969
IPO Status: Private
Industries: 3D Technology ⋅ Analytics ⋅ Big Data ⋅ CivicTech ⋅ Data Visualization ⋅ Internet of Things ⋅ Mapping Services ⋅ Remote Sensing ⋅ Software