Why Advocate Health:

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

What Will You Do: 

A Patient Service Representative (PSR) is often a patient’s first impression of Advocate Health and frequently is the starting point and foundation for all Revenue Cycle functions. That work includes complete and accurate capture of information related to patient demographics, insurance coverage, and patient financial responsibility.  The PSR helps prevent the loss of revenue and impacts operating margins through the accuracy and timeliness of their workflows.  The PSR ensures mandated regulations are followed and patient satisfaction is optimized.  The PSR plays a crucial role in connecting a variety of departments for the overall success of the patient’s experience and the organization’s financial success.  Often works without direct supervision present. ​​

This position is scheduled Monday-Friday from 8:30am- 5pm.  No holidays, weekends, or on-call duties.

Where You Will Work:

• Aurora St. Luke’s Medical Offices- 2801 W Kinnickinnic River Parkway- Milwaukee, WI

The Cardiology Clinic at Aurora’s St. Luke’s Medical Center offers a blend of world-class clinical reputation, fast-paced hands-on experience and competitive benefits.  This specialized clinic is internally recognized for its expertise in heart care and serves as a major center of excellence for advanced cardiovascular technologies.  Each member of this tight-knit team has the privilege to positively impact cardiac patient outcomes.  This position handle high volume in the Cardiology call center, and will focus on assisting with scheduling, cancelling current appointments, and rescheduling patients.

We are Looking For: 

Required Qualifications:

• High School Diploma or GED required. 
• Previous call center, clerical, and/or scheduling experience preferred.  EPIC experience is a plus!

Being Part of Something Bigger

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.

Apply today and help us redefine care—for all.

Physical Requirements and Working Conditions:

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.