Posted:
8/23/2024, 10:01:08 AM
Location(s):
Illinois, United States ⋅ Chicago, Illinois, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics ⋅ Sales & Account Management
Workplace Type:
On-site
C.H. Robinson is currently hiring a Director of Customer Success to lead a team focused on driving successful customer outcomes. This role will complement Sales, Implementation, and Service Delivery teams by developing a proactive, long-term vision for customer journeys centered on adoption, value creation, and retention. Responsibilities include building a best-in-class Customer Success framework, overseeing strategic planning and business reviews, managing contract renewals, driving solution adoption and expansion, and standardizing account management practices.
Critical to your success is ensuring our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management. Done properly, this drives successful outcomes such as contract renewals, revenue retention, revenue expansion and customer advocacy. If you’re a leader in transportation with a passion for building customer solutions, we invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to customer excellence.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your team and peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
Website: https://chrobinson.com/
Headquarter Location: Nogales, Arizona, United States
Employee Count: 10001+
Year Founded: 1905
IPO Status: Public
Industries: Logistics ⋅ Supply Chain Management ⋅ Transportation