Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BTP Integration Suite
Good to have skills : Application Packaging
Minimum 3 year(s) of experience is required
Educational Qualification : BE

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Monitor and maintain the performance of applications, ensuring high availability and reliability. - Investigate and diagnose incidents, identifying root causes and implementing appropriate solutions. - Provide technical support and guidance to end-users, addressing their queries and resolving issues. - Document and maintain knowledge base articles, troubleshooting guides, and standard operating procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite. - Good To Have Skills: Experience with Application Packaging. - Strong understanding of software development lifecycle and application support processes. - Experience in troubleshooting and resolving application issues. - Knowledge of database management systems and SQL queries. - Familiarity with ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 3 years of experience in SAP BTP Integration Suite. - This position is based at our Bengaluru office. - A BE degree is required.

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