Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : DevOps, PL/SQL
Good to have skills : Python (Programming Language), Linux Operations, Kubernetes
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will manage delivery for IT production systems and services. You will drive incident, issue, and outage management, investigation, and restoration. Your typical day will involve ensuring the smooth operation of IT systems and promptly resolving any issues that arise. You will collaborate with various teams to provide solutions and contribute to key decisions. Your role will be crucial in maintaining the efficiency and effectiveness of our IT operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure the smooth operation of IT systems and promptly resolve any issues that arise. - Collaborate with various teams to provide solutions and contribute to key decisions. - Manage delivery for IT production systems and services. - Drive incident, issue, and outage management, investigation, and restoration. - Additional responsibility 1: Foster a positive and collaborative work environment within the team. - Additional responsibility 2: Continuously improve processes and procedures to enhance efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps. - Good To Have Skills: Experience with Python (Programming Language), Linux Operations, Kubernetes. - Continuous delivery and configuration management of the Cloud products using variety of deployment tools. - Effectively and quickly respond to deployment requests and provide overall technical support for the product suite. - Work closely with subject matter experts within various Engineering teams. - Support user tickets and change requests are handled according to -agreed SLAs for response time, updates, and closure. Develop and automate manual tasks to improve day-to-day activities and scalability of time-consuming operations. - Manage complex deployment projects – such as setting up new sites, business continuity (DR), provide guidance and recommendations to technical teams, and clearly communicate progress and issues encountered to management teams. - Certificate management, certs renewal and debugging issues. - 5-7 years of experience working in a Unix environment. - Experience in provisioning and managing public cloud Environment, preferably GCP and AWS. - Experience in Cloud provisioning tools, preferably Terraform. - Experience in CI/CD and DevOps tools like Jenkins, Artifactory, Docker, Vault. - Development experience with Python/Go/Groovy DocuSign. - Triage and support system applications including but not limited to Apache, DNS, mail solutions, SSH, TCP/IP, NFS and common Internet protocols. - Excellent knowledge of operating system internals, file system structures and machine architectures in a Linux operating environment. - Experience and excellent knowledge of certificate management. - Ability to write and maintain Perl/Python and Shell scripts to automate processes and enhance productivity. - Basic knowledge of Hana database administration. - Outstanding interpersonal, analytical, and communication skills. - Must be reliable and dependable with ability to multi-task across various functions. - Strong understanding of DevOps principles and practices. - Experience with CI/CD pipelines and automation tools such as Jenkins or GitLab. - Hands-on experience with containerization technologies like Docker. - Knowledge of cloud platforms such as AWS or Azure. - Familiarity with configuration management tools like Ansible or Puppet. - Solid understanding of networking concepts and protocols. Additional Information: - The candidate should have a minimum of 7.5 years of experience in DevOps. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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