Posted:
9/29/2024, 2:16:54 PM
Location(s):
Taguig, Metro Manila, Philippines ⋅ Mandaluyong, Metro Manila, Philippines ⋅ Metro Manila, Philippines ⋅ Muntinlupa, Metro Manila, Philippines ⋅ Quezon City, Metro Manila, Philippines
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa
May require interpretation service during conferences or meetings with counterparts, clients, and vendors.
Initiate and implement Quality Assurance and process improvement activities
Assist in Capability Development of bilinguals by conducting coaching or language training activities
Research, compile and learn business, tools and technical terminologies
Use and contribute in strengthening translation tools to increase productivity
Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.), customer service, financial or project management/support tasks
Work with teams and diverse range of people
Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.), customer service, financial, or support tasks
Other language-related tasks as may be defined and assigned from time to time
A bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
Able to effectively communicate, verbally and in writing, in both English and a foreign language (i.e., Mandarin)
Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
Familiarity with MS Word, MS Excel, and MS PowerPoint
Experience in analysis, troubleshooting, problem solving and project management
Must be willing to work on holidays, weekends, shifting schedules and extended working hours
#LI-PH
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Equal Employment Opportunity Statement
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing